Full Time Admissions Operations Supervisor
Company: Kings Dominion
Location: Doswell
Posted on: May 8, 2024
Job Description:
Overview:Operation Supervisors supervise and lead the overall
arrival process and Guest Services Operation while upholding the
principles of Courtesy, Cleanliness, Safety, Service, and
Integrity. The Operations Supervisor is responsible for daily
operations of all areaswithin the department. They ensure the
efficiency of the department and ensure the gate is ready for the
guest. The Operations Supervisor oversees and trains up to 200
associates while developing an experienced management team who
reports to them.
Responsibilities: -
- Interacts with and assists park guests and associates daily in
an outgoing, friendly, versatile and professional manner to ensure
guest and associate satisfaction.
- Interprets and analyzes guest and associate needs to various
situations, provides solutions to ensure guest satisfaction while
following our guest service guidelines.
- Ensures the efficiency and staffing levels of the Admissions
department.
- Interacts with guests personally and on the phone.
- Supervises, schedules, develops and conducts performance
appraisals on associates within the department.
- Assists with all aspects of training associates.
- Maintains high degree of confidentiality of paperwork and
information.
- Provides guest service according to Cedar Fair standards when
serving the guest or working with subordinates, including
initiating guest interactions, answering questions and giving
directions.
- Maintains cleanliness and safety in assigned work area and
performs all duties in compliance with Cedar Fair Safety guidelines
and requirements and reports all unsafe or unusual conditions to
supervision.
- Meets scheduling availability requirements, including nights,
weekends, and holiday periods to meet business needs.
- Meets Cedar Fair's attendance requirements as outlined in Cedar
Fair's attendance policies.
- Adheres to Cedar Fair's Rules of Conduct including specific
costuming and grooming standards as outlined in Employee Guidelines
and other park/division specific policies and procedures.
- Other duties may be assigned.
Qualifications: -
- A genuine interest in making people feel welcome using your
smile and positive nature
- Keen to be a part of something you believe in, providing fun
while having fun at work
- Openness to learn, grow and develop skills
- Commitment to your team by being on time and working scheduled
shifts
- Desire to be outdoors for extended periods in all weather
conditions
- Ability to demonstrate strong communication skills.
- Previous Leadership Experience. Ability to work nights,
weekends and holiday periods to meet business needs.
- Ability to pass a mandatory (or random) drug test, per Company
policy, unless prohibited by state or provincial law.
- Ability to pass a background check, if 18 years of age or
older, which may include, but is not limited to, credit, criminal,
DMV, previous employment, education and personal references, per
Company policy, unless prohibited by federal, state, or provincial
law. - - -
Keywords: Kings Dominion, Richmond , Full Time Admissions Operations Supervisor, Other , Doswell, Virginia
Didn't find what you're looking for? Search again!
Loading more jobs...