RichmondVARecruiter Since 2001
the smart solution for Richmond jobs

Principal Process Manager - Marketing

Company: Capital One
Location: Richmond
Posted on: December 4, 2019

Job Description:

Knolls 5 (12022), United States of America, Glen Allen, VirginiaAt Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Process Manager - Marketing

Capital One, a Fortune 500 company and one of the nations top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nations great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

MAD MX (Marketing, Analysis, and Design for Market eXperience) organization at Capital One,creates the marketing and key customer communications for Retail and Direct Bank, delivers them to market via a variety of channels (email, digital, direct mail, etc.), and executes fulfillment of any Marketing incentives. Additionally, we manage the Branch/Cafe location strategy and the physical design of Cafes. The Well-Managed team works with agile teams within MAD MX to equip them to be continuously audit-ready. This role in the Well-Managed team involves process design and consultation, monitoring and providing feedback, and implementing and supporting tools to facilitate execution.

One of the cornerstones of this work is our role in process design. We own the required processes for the organization (L2s), and are often sought out by our partners to help design cross-functional processes to improve execution, or to help identify and mitigate risks as we move into new products, technology, and incentives. We are looking for a high-performing Principal Process Manager to lead this work. The ideal candidate will have a strong background in process design and Business Process Management (BPM) tools. This role requires solid communication and influence skills, as you will need to work with varied partner groups and establish buy-in on any new processes.

This role will provide exposure to every aspect of marketing, and will build familiarity with a range of job families, including marketing strategists, process managers, data analysts, business analysts, and tech developers. You will build technical skills (if you arent already, youll be an Excel whiz, youll get exposure to Tableau development, and youll join some of the best process designers in the company) with the guidance of seasoned leaders as well as through independent development. Given the rate of change in our field, the ideal candidate will enjoy learning things and working on new problems This is not a set it and forget it kind of job.


  • Process Design/Management/Certification: Design processes that establish key guardrails for our Marketing and Design partners while minimizing the overhead required to stay audit-ready.
  • Well-managed innovation: The team is always pushing into the unknown, working with new products, new technology, new incentives. Youll need to dig in to understand the newness and develop controls to avoid any unique risk.
  • Risk Liaison: Act as MAD MXs primary point of contact for our risk partners (such as the Business Risk Office and Compliance)
  • Monitoring development: Build control charts and other key monitoring tools to help SMEs and execution teams understand the environment.
  • Root Cause Analysis/Corrective Action: Lead cross-functional Subject Matter Experts in Root Cause Analysis efforts

    Basic Qualifications

    • Bachelors Degree
    • At least 2 years experience in process design and management

      Preferred Qualifications

      • At least 4 years experience in process design and management
      • At least 1 year experience in digital marketing or working with user-facing web technologies
      • At least 1 year of programming experience
      • At least 3 years experience in Microsoft Excel
      • At least 1 year of experience interacting with auditors or regulator
      • At least 2 years experience in Agile framework
      • BPM certification
      • Six Sigma green or black belt

        At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Richmond , Principal Process Manager - Marketing, Accounting, Auditing , Richmond, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Accounting, Auditing Jobs

Manager, Workday Financial Accounting Lead
Description: Business Title: Manager, Workday Financial Accounting LeadRequisition Number: 47516 - 19Function: AdvisoryArea of Interest:State: DCCity: WashingtonDescription:Known for being a great place to work and (more...)
Company: KPMG
Location: Washington
Posted on: 12/7/2019

Business Accounting Service Specialist
Description: Main Things: ul li Bachelors Degree li Public Accounting preferred li QuickbooksResponsibilities may include, but are not limited to: ul li Data
Company: Latitude, Inc.
Location: Fairfax
Posted on: 12/7/2019

Internal Auditor Senior Indianapolis, IN
Description: Internal Auditor Senior PS29097 Indianapolis, INLocation: United StatesNewRequisition : PS29097Post Date: 8 hours agoYour Talent. Our Vision. At Anthem, Inc., its a powerful combination, and the foundationupon (more...)
Company: Anthem, Inc
Location: Washington
Posted on: 12/7/2019

Staff Accountant, Billing and Reconciling
Description: Job Number 19164095Job Category Finance and AccountingLocation Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAPBrand CorporateSchedule Full-timeRelocation (more...)
Company: Marriott
Location: Bethesda
Posted on: 12/7/2019

Staff Accountant
Description: Finance . Potomac, Maryland Description br br Staff Accountant br br Looking to join an innovative and high growth company run by a recognized and successful team of co-founders and executives (more...)
Company: Curbio
Location: Potomac
Posted on: 12/7/2019

Finance and Accounting Division Director
Description: JOB REQUISITIONFinance and Accounting Division DirectorLOCATIONMD BETHESDAJOB DESCRIPTIONTop Reasons to Work for Robert Half: ul li EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER For more (more...)
Company: Robert Half-Robert Half Corporate
Location: Bethesda
Posted on: 12/7/2019

Junior Financial Representative
Description: We're More Than Insurance At Mutual of Omaha, we're not afraid to step outside the box and release the potential for ultimate success. We are a Fortune 500 company that allows you to carve your own professional (more...)
Company: Mutual of Omaha
Location: Kensington
Posted on: 12/7/2019

Federal - Senior Accountant
Description: Organization: Accenture Federal Services Location: Arlington, VAFinance professionals prepare and interpret financial plans and reports, ensuring accuracy and compliance with applicable financial rules (more...)
Company: Accenture
Location: Arlington
Posted on: 12/7/2019

Financial Services
Description: STATE FARM-- AGENT OPPORTUNITY br br Contact a Recruiter br br
Company: State Farm
Location: Fairfax
Posted on: 12/7/2019

Credentialed Virtual Tax Professional - CPA, Enrolled Agent or Attorney
Description: Overview br If you are a highly motivated individual with an active credential CPA/EA/Practicing Attorney and excellent communication skills, we need you to help our customers complete their taxes (more...)
Company: Intuit
Location: Alexandria
Posted on: 12/7/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Richmond RSS job feeds