Night Auditor II
Company: White Lodging
Posted on: January 17, 2020
Position Information Location: Courtyard Richmond Downtown
SummaryThe Night Auditor balances all hotel and restaurant
transactions daily and assists guests efficiently, courteously and
professionally in all Front Desk-related functions providing
excellent guest service. Responsibilities Provide the highest
quality of service to the guest at all times and anticipate and
exceed guest expectations. Know and live the mission, White Lodging
Service Pledge, and the Brand's service strategy. Understand the
White Lodging Way. Night Auditors are to complete all Guest Service
Representative functions, in addition to accurately recording all
revenue and statistics, completing daily and Housekeeping reports,
and segmenting room and house reports to proper markets. Always
answer telephone within three rings with a smile and answer
questions accordingly or transfer as needed. Respond to all
pages/radio calls immediately. Responsible and accountable for
issued bank. Count bank at beginning and end of shift. Report all
cash over/shorts to management. Comply with hotel and department
accounting procedures. Consistently follow all cash handling
procedures Open and close shift correctly. Make cash drops in
accordance with proper cash handling procedures. Complete basic
mathematical calculations including addition, subtraction,
multiplication and division. Ability to read, analyze, interpret
and effectively explain items such as common reports, guest folios
and emergency procedures. Audit guest accounts to ensure that room
rate and coding is correct and consistent. Audit house accounts.
Audit group accounts to ensure that postings to these accounts are
in accordance with the sales contract. Post room and tax to all
active guest accounts. Run all computer reports to complete gross
revenue report worksheets. Input gross revenue report figures.
Complete the gross revenue reports in a timely manner. Communicate
and work as a team with other departments as needed Handle guest
mail, messages, faxes and safe deposit boxes following established
procedures. Essential Functions, Cont. Ensure all credit cards,
cash, and change fund are balanced throughout each shift. Develop a
thorough knowledge of hotel room locations, room rates, amenities,
selling strategies, discounts and frequent guest program benefits.
Refer guests to hotel outlets to maximize hotel revenue. Connect
guest to local attractions and services Verify and safeguard the
Front Desk bank. Retrieve guest packages from shipping department.
Communicate with incoming staff and management by recording
information on pre-shift board. Inform management of any guest or
system-related problems. Print the guest folios for express
checkout and ensure that they are being placed under the guest's
door at the appropriate time. Organize the Front Desk area so that
the A.M. Front Desk staff can properly prepare for their shift.
Report problems regarding finances, the audit, guest relations and
security promptly to the appropriate manager or General Manager.
Reconcile daily gift shop revenue and print applicable reports.
Restock gift shop as necessary. Able to operate hotel van if
applicable. Protect the hotel's assets. Forward Lost & Found
inquiries to Housekeeping/Loss Prevention Department. Ensure
security and confidentiality of all guest and hotel information and
material. Practice energy conservation at all times. Notify
manager/AYS of maintenance issues. Maintain a clean and orderly
work area in accordance with hotel standards. Complete daily/weekly
cleaning schedule. Attend work on time as scheduled and adhere to
attendance policy. Participate in daily preshift. Report unsafe
conditions and suspicious activity to Loss Prevention/Management.
Know and utilize the Service Recovery/Defect Tracking processes.
Input defects into computer system and resolve guest issues.
Practice safety standards at all times and keep the property safe
for guests and fellow associates. Use wet floor signs as required.
Use personal protective equipment. Wear uniform, including nametag
at all times in accordance with the Standards of Appearance.
Communicate properly and effectively with the guest, associates and
managers. Effectively respond to guest complaints. Promote teamwork
and associate engagement. Maintain knowledge of hotel property,
hotel staff, hotel services, hotel service hours of operation, and
hotel surroundings (i.e. mall, restaurants). Adhere to all work
rules, procedures and policies established by the company. This
includes, but is not limited to those contained in the Associate
Orientation Handbook and the red Emergency Response Procedures
Manual. Have a thorough knowledge of emergency procedures. Complete
Chemical Training and Blood borne Pathogen Training. Follow proper
key control procedures. Work nights, weekends, and holidays as
necessary. Perform other duties as assigned.Other
informationCOMPETENCIES Job Knowledge Flexibility/Adaptability
Quality of Work Perseverance Quantity of Work Organization Skills
Guest Focus/Customer Service Effort Reliability/Dependability
Judgment/Problem Solving Motivation/Initiative
Cooperation/TeamworkSKILLS Must pass certification quiz/test for
position. EDUCATION/EXPERIENCE None requiredWORKING CONDITIONS
Lift, carry or otherwise move up to 10 lbs. regularly. Lift, carry
or otherwise move up to 50 lbs. occasionally with assistance.
Follow proper moving and lifting procedures identified in
Departmental Orientation Handbook. Regularly required to stand;
sit; walk; reach; use hands to finger, handle or feel; talk and
Keywords: White Lodging, Richmond , Night Auditor II, Accounting, Auditing , Richmond, Virginia
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