Collections Lead

Company: Markel Service Inc.
Location: Richmond
Posted on: November 22, 2021

Job Description:

Company Information:What we look forOur exceptional and motivated employees are our greatest strength. Our employees provide the highest level ofcustomer service and help maintain our position as a leader in the global marketplace.Markel StyleThe Markel Style is what makes us stand out from our competitors. It's our core value which should underpin how we do business, while influencing our behavior and performance. We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.If you think you have these core attributes we want to hear from you.Job Summary:This position is responsible for process optimization and execution of the collections processes within the Billing and Collections department. The individual will champion a process improvement mentality while maximizing the use of resources and technology, as well as provide guidance and mentoring to those on the team.Core ResponsibilitiesCollaborate with teammates and initiate ideas with management to identify, design, and implement process improvements for greater efficiency and effectiveness.Organize team projects, schedules and resources, working with management.Oversee assigned monthly dashboards and customer analytics.Participate in other strategic collections and business processes as they arise.Provide guidance, instruction, mentoring and leadership to team for the purpose of achieving functional goals and objectives.Understand nature of all systems that impact the collections teams, as well as the broader Billing and Collections organization.Lead system integration and testing of all system changes or enhancements.Participate and/or lead in training the teams in new processes and systems.Understand workflow and process bottlenecks and work creatively and independently to create ideas and implement change to streamlining the department's processes.Use technology to best leverage resources and complete tasks in the most efficient manner.Work closely with other functional areas (claims, audit, IT, system product owners, etc.) and business management to resolve issues and support achievement of business goals.Maintain and help create purposeful reporting in which you will analyze in order to make decisions on team performance and focus.Qualifications 1-3 years team lead experienceCollections and or insurance experience a plusProven track record of positive results in process improvementProficiency in excel, Microsoft systems, Outlook etc.Ability to review analytics to help make decisionsUnderstanding of work delegationPlease note: Markel has a phased approach for re-entry into our buildings that is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/ governmental requirements and recommendations. Effective 10/1/21 we have implemented a hybrid return to work strategy that allows for three days in the office every week. "Why work for us?"Diversity and inclusionMarkel is truly a global and diverse company. We believe that diversity makes us better business partners and that embracing people's differences can bring amazing results and fuel innovation. We have a portfolio of businesses and product lines that operate around the world.Community involvementMarkel has a rich heritage of supporting communities across the world where our customers and employees live and work. Giving back is part of our history and our future. Our employees share in this philosophy through volunteering, mentoring and fundraising.Commitment to open doorsMarkel is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse and global workforce. Challenging management is a component of the Markel Style-some of our best ideas start from a conversation between a manager and an employee.Entrepreneurial spiritAs the Markel Style states, we pursue excellence, strive for a better way, and share the success of others. Markel associates proactively seek new business opportunities, bringing further success to Markel.

Keywords: Markel Service Inc., Richmond , Collections Lead, Accounting, Auditing , Richmond, Virginia