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Finance Customer Contact Center Specialist (Call Center)

Company: CoStar Realty Information
Location: Richmond
Posted on: November 22, 2021

Job Description:

Finance Customer Contact Center Specialist (Call Center)Job DescriptionCoStar Group is the leading provider of commercial real estate information, analytics and online marketplaces providing the best products and solutions in the industry through our flagship brands CoStar, LoopNet, and Apartments.com. We strive to match our industry leading products with "world class" customer service and support to our external and internal clients by email and phone to resolve questions or concerns.We are currently in search of an energetic, highly motivated individual to join our growing Finance Customer Contact Center team. If you thrive in a fast-paced environment and are able to balance multiple priorities and drive towards results, this is a great opportunity to join a company that continues to beat our own growth records! The Finance Customer Contact Center Specialist answers and takes ownership of internal and customer queries on matters related to invoices and billing, contracts, and other financial matters to determine what corrective action is required. This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction. The Finance Customer Contact Center Specialist utilizes company CRM tools to obtain and evaluate all relevant data to handle complaints and inquiries. Proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner is required. Our goal aims to promote and deliver a World-Class experience with every interaction. The Finance Customer Contact Specialist will work collaboratively in a team environment across a variety of departments, including Sales, Billing and Contracts, Accounts Receivable, Collections, and Customer Care/Service.Responsibilities:Processing service cancellations as requested by the customersResolving customer billing inquiriesReviewing and correcting contract setup issuesClarifying contractual questions in response to customer questionsCorrecting customer billing contact informationProviding support for our online bill presentment tool, BillTrustReceiving customer paymentsPreparing of credit memosBasic Qualifications:Ability to problem solve. We want our team members to think outside the box to find the best resolution for the customer.Bachelor's Degree requiredCommercial Real Estate or Multifamily industry and/or customer service related experience.Ability to execute in a high transactional environment in an efficient and professional manner.A flexible communicator and good listener who can multitask to solve problems.Strong oral and written communication skills is a must.Working knowledge of MS Office suite (specific to Excel).Able to work independently.Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces. Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability. Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for and Lands of America, the leading operator of online marketplaces for rural real estate.Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S. and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.What's In It For You:Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.Our benefits package includes (but is not limited to):Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription DrugLife, legal, and supplementary insuranceCommuter and parking benefits401(K) retirement plan with matching contributionsEmployee stock purchase planPaid time offTuition reimbursementOn-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the dayComplimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacksBe part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere. But don't just take our word for it see why our team chose to work at and stay at CoStar Group: https://www.youtube.com/watch?v=CVbJRnJ2sX0We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar is not able to provide visa sponsorship for this position #LI-DP2CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Keywords: CoStar Realty Information, Richmond , Finance Customer Contact Center Specialist (Call Center), Accounting, Auditing , Richmond, Virginia

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