Customer Service Representative - Finance (Work from Home)

Company: Teleperformance
Location: Richmond
Posted on: November 23, 2021

Job Description:

Overview:DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.Benefits of working with TP includeWork from home!We hire Nationwide excluding the following states: Alaska, California, Hawaii, Oregon, South Carolina and Washington.We provide equipment, you will just need to provide a quiet work environment, free from any distractions, and strong internet service.Paid training and competitive wagesBonusesReferral - Unlimited $500 per referral bonuses (The person you refer must be employed for at least 60 days)Full Benefits (Medical, Dental, Vision, 401k and more)Employee wellness and engagement programsResponsibilities:Your ResponsibilitiesCustomer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredQualifications:What We're Looking forHigh School Diploma or equivalent18 years of age or older6 months sales experience minimumTyping 35 WPMBe proficient in PC operation and navigationAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsWork from Home RequirementsHigh Speed Internet required, proof of internet speed requiredDedicated workspaceBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Richmond , Customer Service Representative - Finance (Work from Home), Accounting, Auditing , Richmond, Virginia