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Coordinator II, Accounts Receivable

Company: CarMax
Location: Richmond
Posted on: June 25, 2022

Job Description:

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!
Accounts Receivable Department Description:

  • Contract Resolution: Works with stores, customers, and business partners to resolve open collection accounts related to activities that occurred at CarMax locations (vehicles sale, retail service, etc
  • Over/Short: Works with stores to reconciles daily drawer close variances and bank deposits from each CarMax Location
  • Finance Funding: Works with stores, customers and business partners to resolve financing discrepancies and payment application related to retail sales financed with our in-house lenders.
  • Sales Tax & L&T: Payment processing for taxes and fees resulting from a purchase, and the collection of funds for tax overpayments and returned vehicles.
  • Wholesale Funding: Working with stores, dealers, and business partner to ensure payment is secured for vehicle bought at our wholesale auction locations.
    Job Description

    About this job

    The Coordinator II, Accounts Receivable is responsible for working with CarMax stores, external finance partners, customers, and other internal partners to resolve open receivables and customer service situations. The responsibilities in this role are cross-functional across multiple desks.

    What you will do - Essential Responsibilities
    • Research aging's related to contract receivable accounts, sales audit, auction accounting, and/or new vehicle accounts. Some specific examples could include new car incentives, warranty payments, store bank deposit corrections, and/or draft payments.
      • Responsible for delivering an unrivaled customer experience. Communication with internal and external customers through the following methods: update PeopleSoft statuses and notes; emails and phone calls that come through the hotline and personal phone extension; follow up on outstanding issues and partner with associates in other departments and stores. Participate in call recording and formal call reviews (one on one with team manager and in a group setting with team)
      • Perform basic accounting functions: run basic queries, complete journal vouchers, key PeopleSoft entries, maintenance open receivables, and reconcile general ledger and balance sheet accounts.
      • Apply payments to open receivable balances by retrieving Excel files, reviewing and reformatting Excel spreadsheets, and uploading payments in PeopleSoft. Research and resolve incomplete deposits, as necessary.
      • Other tasks as assigned may include, but are not limited to, small scope business research or participation in process improvement initiatives
        Qualifications and Requirements
        • Minimum of 3+ years of business experience, including 1+ years of accounting, finance or related experience (i.e. bookkeeping, cash management, office management) required or a related business degree
        • Account reconciliation experience preferred
        • Intermediate level of Microsoft Excel required (i.e. Filtering, VLookups, Subtotals, Shortcuts); basic level of MS Access preferred
        • High school diploma or equivalent
        • Speaks up and expresses opinion appropriately
        • Embraces Change
        • Challenges others and the status quo
        • Takes time necessary to make right choice, does so quickly if needed
        • Thinks logically and has a thought process that is practical and grounded
        • Uses various methods of communication appropriately (phone, email, face-to-face, etc.)
          About CarMax

          CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

          Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For -.

          CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

          Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Richmond , Coordinator II, Accounts Receivable, Accounting, Auditing , Richmond, Virginia

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