Financial Center Supervisor I
Company: Fulton Bank
Location: Glen Allen
Posted on: January 26, 2023
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Job Description:
Requisition ID: 5Category: Retail Banking# of Openings:
1Position Type (Portal Searching): Full-TimeGlen AllenHenricoFLSA
Status: Non-ExemptValue PropositionOur values define us and our
culture inspires us to change lives for the better. Our employees
are the heart and soul of our company, and every success we
experience begins with them. Together we are committed to making a
positive impact in our local communities. We champion a culture of
continuous learning, work-life integration, and inclusion. We
promote a digitally enabled work environment to continuously
enhance the experience of our employees and
customers.OverviewResponsible for providing an exceptional
Financial Center customer experience by handling every customer
need from service to sales with passion and enthusiasm. Provide
customers with a one stop experience regarding their financial
needs, by focusing on customer-centric conversations to deepen
relationships and become their trusted advisor. Oversee the daily
operational activities of the financial center, coach employees
toward achievement of team and individual goals, and ensure sound
compliance and risk measures are maintained.ResponsibilitiesSupport
all aspects of the Financial Center, including individual and team
performance, and compliance. Assist the Financial Center Manager in
building a high performing team through employee selection,
onboarding, coaching and performance management.Drive proactive
sales conversations through internal and outbound interactions
including outbound calling, inbound contact center calls,
appointment setting, and effective lobby engagement.Manage risk by
ensuring the FC team is in compliance with applicable regulations
and Fulton policy and procedure, while demonstrating sound judgment
within established limits.Utilize the CRM (Customer Relationship
Management) system and other resources to foster relationship
building conversations with customers and ensure a consistent
approach to new customer onboarding and expanding existing
relationships. Resolve complex or escalated customer
inquiries.Provide ongoing support to customers regarding products
and services and account maintenance requests. Process teller
transactions and assist with operational activities as needed.
Maintain flexibility between performing the various aspects of the
role.Participate in off-site networking and community
events.Leverage practical knowledge and understanding of digital
solutions and technology to support customers and solve
problems.QualificationsEducationHigh School Diploma or equivalent.
(Required)Associate Degree or the equivalent experience. Specialty:
business or other related. (Preferred) Experience2 or more years
related business or sales experience. (Required)1 or more years
supervisor or team leader. (Preferred)This role may perform other
job duties as assigned by the manager. Each employee of the
Organization, regardless of position, is accountable for reading,
understanding and acting on the contents of all Company-assigned
and/or job related Compliance Programs, regulations and policies
and procedures, as well as ensure that all Compliance Training
assignments are completed by established due dates. This includes
but is not limited to, understanding and identifying compliance
risks impacting their department(s), ensuring compliance with
applicable laws or regulations, and escalating compliance risks to
the appropriate level of management.Sponsorship StatementAs a
condition of employment, individuals must be authorized to work in
the United States without sponsorship for a work visa by Fulton
Bank currently or in the future.EEO StatementFulton Bank (Fulton)
is an equal opportunity employer and is committed to providing
equal employment opportunity for all qualified persons. Fulton will
recruit, hire, train and promote persons in all job titles, and
ensure that all other personnel actions are administered, without
regard to race, color, religion, creed, sexual orientation,
national origin, citizenship, gender, gender identity, age, genetic
information, marital status, disability, covered veteran status, or
any other legally protected status.NMLSThis position may require
incumbent to be registered in the Nationwide Mortgage Licensing
System and Registry. Incumbents who are required to register will
be notified in writing.PI
Keywords: Fulton Bank, Richmond , Financial Center Supervisor I, Accounting, Auditing , Glen Allen, Virginia
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