Finance Customer Contact Center Specialist
Company: CoStar Group
Location: Richmond
Posted on: March 19, 2023
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Job Description:
Finance Customer Contact Center Specialist
Job Description
Finance Customer Contact Center Specialist, CoStar
CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of
commercial and residential real estate information, analytics, and
online marketplaces. Included in the S&P 500 Index and the
NASDAQ 100, CoStar Group is on a mission to digitize the world's
real estate, empowering all people to discover properties, insights
and connections that improve their businesses and lives.
We have been living and breathing the world of real estate
information and online marketplaces for over 35 years, giving us
the perspective to create truly unique and valuable offerings to
our customers. We've continually refined, transformed and perfected
our approach to our business, creating a language that has become
standard in our industry, for our customers, and even our
competitors. We continue that effort today and are always working
to improve and drive innovation. This is how we deliver for our
customers, our employees, and investors. By equipping the brightest
minds with the best resources available, we provide an invaluable
edge in real estate.
CoStar
CoStar is the global leader in commercial real estate information,
analytics and news. Commercial Real Estate industry professionals
around the globe use CoStar to access the most comprehensive data
to make decisions with confidence. CoStar delivers immediate,
verified commercial real estate information on over 5.9 million
properties across every market.
Learn more about CoStar .
Role Description: We are currently in search of an energetic,
highly motivated individual to join our growing Finance Customer
Contact Center team. If you thrive in a fast-paced environment and
can successfully balance multiple priorities and have a keen focus
toward results, this is a great opportunity to join a company that
continues to beat our own growth records!
The Finance Customer Contact Center Specialist responds to clients
and stakeholder inquiries on matters related to the Order-to-Cash
process that include: invoicing and billing, contracts, and other
financial matters to determine what corrective action is required.
This role requires critical thinking, patience, and effective
communication skills to uncover customer needs, answer questions,
and deliver a positive impression on every customer
interaction.
The Finance Customer Contact Center Specialist utilizes company CRM
tools to obtain and evaluate all relevant data to handle , process
and trouble-shoot requirements. Proficiency in written and verbal
communication skills with the ability to handle internal and
external contacts in a positive, assertive, effective, and timely
manner is required. Our goal aims to promote and deliver a
"World-Class" experience with every interaction.
The Finance Customer Contact Specialist will work collaboratively
in a team environment across a variety of departments, including
Sales , Billing and Contracts, Accounts Receivable, Cash
Applications, Collections, and Customer Care/Service.
Responsibilities:
Basic Qualifications:
Preferred Qualifications and Skills:
What's In It For You?
When you join CoStar Group, you'll experience a collaborative and
innovative culture working alongside the best and brightest to
empower our people and customers to succeed.
We offer you generous compensation and performance-based
incentives. CoStar Group also invests in your professional and
academic growth with internal training, tuition reimbursement, and
an inter-office exchange program.
Our benefits package includes (but is not limited to):
CoStar Group is an Equal Employment Opportunity Employer; we
maintain a drug-free workplace and perform pre-employment substance
abuse testing
Keywords: CoStar Group, Richmond , Finance Customer Contact Center Specialist, Accounting, Auditing , Richmond, Virginia
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