Night Auditor
Company: Hampton Inn Commerce Rd Richmond VA
Location: Richmond
Posted on: May 27, 2023
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Job Description:
Are--YOU--an enthusiastic and energetic professional who loves
people?We are looking for a full-time team player who loves to make
people happy!Our hotel is currently accepting resumes and
applications for the position of Night Auditor with the Front
Office team. A Guest Service Agent is responsible for selling
rooms, registering and assisting arriving and in-house guests, in
the hotel's continuing effort to deliver outstanding guest service
and financial profitability.
We are central Virginia's largest hotel management company!
--Having tripled in size to 65 hotels over the past ten years and
with an aggressive portfolio across full and select service brands,
we also own and operate hotels under Hyatt, Hilton, Marriott,
InterContinental and Choice flags.--
We offer a competitive salary and benefit package. Our benefits
plan is comprehensive to include medical, vision, dental, life
insurance, spouse life insurance, child life insurance, short and
long term disability, 401-K, life insurance, critical illness, pet
insurance and an employee assistance program.-- In addition, we
offer paid time off and hotel discounts among other perks and
benefits.
Local candidates are encouraged to apply.
General Requirements:-- Must have a personality and available to
work all shifts including early morning, late morning, early
afternoon, late evening, weekends and holidays, based on business
needs.
-- Must have demonstrated customer service experience in either
retail or service industry.
-- A high school diploma is required. A 2-year or 4-year college
degree in communications, business management, consumer behavior,
hotel operations, tourism management is beneficial, but is not
required.
Experience and Skills:-- Excellent reading, writing & oral
proficiency in the English language.
-- Previous customer service, hotel, and/or related experience
helpful.
-- Multiple languages are beneficial, but are not required.
-- Excellent organizational skills
-- Excellent attention to detail
-- Ability to multitask
-- Excellent Communication Skills
-- Able to handle a large volume of guest interactions in an
efficient and courteous manner;
-- Proficient in Microsoft Office productivity programs, general
Internet programs
-- Work well under pressure, requires being a team player.
-- Efficient cash handling and general proficiency with using a
calculator.
-- Knowledge of Hilton OnQ is recommended
DUTIES AND RESPONSIBILITIES:-- Consistent and dependable attendance
performance, based on business needs. Employee is expected to have
reliable transportation to and from the workplace.
-- Greet every guest with a smile and maintain eye contact.
-- Must be courteous and gracious, maintaining a professional
demeanor at all times.
-- Maintain high standards of personal appearance and grooming,
which includes adhering to the proper dress code when working.
-- Establish and maintain good communications and team work with
fellow colleagues and other departments within the hotel
-- Handle all aspects of guest check-ins and guest check-outs as
defined by the property standards.
-- Answer incoming telephone calls, transfer calls to the
appropriate department or transmit messages.
-- Responsible for cash handling, posting charges to guestrooms,
verifying credit cards and balancing bank at the end of the
shift.
-- Take, confirm or change reservations as needed within guidelines
established by the property management.
-- Be available and ready to assist guests with their needs-
including, but not limited to: information about the property,
assistance with luggage or with directions to restaurant,
sightseeing locations and local events.
-- Take ownership of all service issues brought to your attention
by guests.
-- Always communicate with other employees with empathy and
respect.
-- Must complete shift reports including call arounds, bucket
checks, folio balances, etc.
-- Maintain proper operation of all aspects of our Property
Management System.
-- Understand all fire/safety procedures and provide necessary
assistance to guests and employee in the event of an emergency.
-- Participate in scheduled departmental and administrative
meetings and special company events as requested.
We are proud to be an equal opportunity employer and maintain a
drug free work environment. --We participate in E-Verify to assure
the employment eligibility of our staff to work in the United
States. --We do background and reference checks on potential
employees.
Please see our website for more information:
--www.shaminhotels.comJB.0.00.LN
Keywords: Hampton Inn Commerce Rd Richmond VA, Richmond , Night Auditor, Accounting, Auditing , Richmond, Virginia
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