Banking Loan Representative/Lender

Company: Virginia Credit Union
Location: Richmond
Posted on: September 19, 2023

Job Description:

Do you have lending experience and a desire to assist people in achieving financial success? Imagine a more fulfilling career with endless growth opportunities with a local 2023 Exceptional Workplace award-winning credit union committed to community outreach and the success of its employees. The sky is the limit with this role where you are the primary contact for members seeking assistance inside of our branches.

Due to growth, Virginia Credit Union is searching for a Universal Branch Representative I to join their RichmondVirginia team.

If you have Lending experience in a financial institution, we want to hear from you!

As a member of the team, you can expect:

Top Compensation: Initial range $21.67 - $26.15/hr. plus incentives
Excellent Benefits: Medical, dental, vision, life, Tuition Reimbursement and Student Loan Reduction, Defined Benefit Retirement Plan, 401(k) with company match and more!
Bonus Opportunity: earn up to an extra $15,000/yr in potential bonuses!
Day Shift Schedule: Monday through Friday with some Saturdays
Monday - Friday hours between 8:30am to 6:30pm
Saturday Hours are 8:30am to 1:00pm
Incentive Plan and Annual Reviews: Enjoy the opportunity for an annual bonus and pay review!
Opportunities for Advancement: this role is a launching point for a long-term career with VACU. There are endless growth opportunities into almost any area of the Credit Union!
Community Outreach- Community out-reach and involvement opportunities across Central Virginia
Award-Winning organization: Winner of the Gallup 2023 Exceptional Workplace Award!

Duties and Responsibilities:

The Universal Branch Representative is a hybrid role responsible for duties on both the teller line and Platform/Desk.
This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies
Foster long term member relationships through quality service and review VACU products/services to assist our members in achieving financial success
Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc
Disburses cash accurately and maintains a cash drawer, balancing it daily
Verifies and balances assigned cash drawer daily with minimal cash variances
Assists in reconciling errors or discrepancies
Maintains adequate cash and/or cash limits as required by VACU policy
Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representative
Responsible for opening Memberships and accounts
Able to provide assistance and maintenance on all deposit and loan accounts
Referral based lending knowledge
Assesses each member's financial needs to identify, cross-sell opportunities and expand relationships
Make appropriate referrals to deepen member relationships
Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
Engage members and prospective members in a professional and courteous manner in person and over the phone
Demonstrates flexibility around the daily needs of the members and the branch
Possesses leadership skills to properly self-manage and guide co-workers consistently
Possesses lobby leadership skills in order to maximize exceptional member experience
Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
Answers member inquiries and cross-sells products and services of the credit union when in the best interest of the member
Responsible for handling member transactions quickly and efficiently in a courteous manner within established policies and procedures and to identify and assist in member needs in a proficient and professional manner
Meets member needs by maintaining appropriate knowledge of all VACU products and services
Answers the phone and responds to member phone inquiries professionally and accurately
Building and retaining member relationships by performing follow - up and courtesy calls to members
Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales
Provides quality service by following all member service expectations
Handles troubleshooting and special assignments in support of supervisor
Responsible for ensuring that business goals and individual member service and sales goals are consistently met
Responsible for delivering high quality service and needs based sales to members
Required notary certification
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
Report all Risk Management Policy violations in accordance with policy
Must develop and maintain a working knowledge of all applicable federal and state regulations including corporate policies and procedures
Other duties may be required and assigned by the supervisor

About the Company: Virginia Credit Union was founded in 1928, originally as State Employees' Credit Union. Through the decades, we have created financial products and services to help guide members in their financial lives and provide them with knowledge and understanding of their finances. In everything we do, our work allows members to live with confidence. Our members are our owners. As a not-for-profit organization, Earnings are returned to our members through a broad range of convenient services, attractive rates, lower fees, and free financial-education resources.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Keywords: Virginia Credit Union, Richmond , Banking Loan Representative/Lender, Accounting, Auditing , Richmond, Virginia