RichmondVARecruiter Since 2001
the smart solution for Richmond jobs

Sr. Mortgage Collections and Default Servicing Strategies Analyst

Company: Citizens
Location: Glen Allen
Posted on: November 17, 2023

Job Description:


Do you have a passion for improving loss performance through segmentation and operational analytics? Are you looking for the autonomy and support to deliver strategies that improve customer loyalty and company financial performance? If so, consider joining Citizens and driving the Mortgage Collections Strategies Analytics function for our organization.

As a Senior Mortgage Collections Analyst, you will monitor and convey collections performance for the mortgage portfolio; work to design segmentation and operational treatment strategies to drive incremental long-term continuous improvement. Working closely with Collections Leadership and Vendor Performance management you will evolve outreach strategies and placement strategies to increase customer response and positively impact loss performance. The position requires you to conduct performance recon analytical routines to identify opportunities, ad-hoc analytics to formulate new strategies and be a subject matter expert that advises our businesses on how to enhance loss performance, improve expenses and implement best practices that inspire and advocate for our Citizens brand.

To be a successful Sr. Mortgage Collections Analyst, you will also:

Prepare and present collections performance findings and action items to leaders in Strategies, Collections, Credit and Product Owners
Conceptualize and oversee strategy deployment enhancements to improve collections, and loss mitigation.
Maintain and enhance robust performance tracking and reporting.
Work closely with the collections and loss mitigation operational teams to effectively diagnose performance drivers and propose optimal improvements.
Partner with Credit Risk product teams to measure financial impacts.

Required qualifications:

1-3 years of experience in the mortgage product
3-5 years of experience in collections or default servicing analytics
SAS / Enterprise Guide / SQL or other data mining experience
Strong statistical background and experience in measuring operational strategies.
Strong organization and project management skills and the ability to work with various internal stakeholders
Strong presentation, influencing and negotiation skills coupled with advanced MS Office skills particularly with PowerPoint.
Exceptional communication skills both written and oral
Ability to connect and effectively communicate with people of all levels and functions.
Able to thrive and prioritize in a changing environment.
Bachelor's degree required

Preferred qualifications:

Bachelor's degree in a quantitative study preferred (Math, Finance, Science etc.)
Experience with (Black Knight, MSP)

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F 8-5

At this time, Citizens will not sponsor a new applicant for employment authorization for this position.

Pay Transparency

The salary range for this position is $97,500-$125,000, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Keywords: Citizens, Richmond , Sr. Mortgage Collections and Default Servicing Strategies Analyst, Accounting, Auditing , Glen Allen, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Richmond RSS job feeds