Sr. Mortgage Collections and Default Servicing Strategies Analyst
Company: Citizens
Location: Glen Allen
Posted on: November 20, 2023
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Job Description:
Description Do you have a passion for improving loss performance
through segmentation and operational analytics? Are you looking for
the autonomy and support to deliver strategies that improve
customer loyalty and company financial performance? If so, consider
joining Citizens and driving the Mortgage Collections Strategies
Analytics function for our organization. As a Senior Mortgage
Collections Analyst, you will monitor and convey collections
performance for the mortgage portfolio; work to design segmentation
and operational treatment strategies to drive incremental long-term
continuous improvement. Working closely with Collections Leadership
and Vendor Performance management you will evolve outreach
strategies and placement strategies to increase customer response
and positively impact loss performance. The position requires you
to conduct performance recon analytical routines to identify
opportunities, ad-hoc analytics to formulate new strategies and be
a subject matter expert that advises our businesses on how to
enhance loss performance, improve expenses and implement best
practices that inspire and advocate for our Citizens brand. To be a
successful Sr. Mortgage Collections Analyst, you will also: Prepare
and present collections performance findings and action items to
leaders in Strategies, Collections, Credit and Product Owners
Conceptualize and oversee strategy deployment enhancements to
improve collections, and loss mitigation. Maintain and enhance
robust performance tracking and reporting. Work closely with the
collections and loss mitigation operational teams to effectively
diagnose performance drivers and propose optimal improvements.
Partner with Credit Risk product teams to measure financial
impacts. Required qualifications: 1-3 years of experience in the
mortgage product 3-5 years of experience in collections or default
servicing analytics SAS / Enterprise Guide / SQL or other data
mining experience Strong statistical background and experience in
measuring operational strategies. Strong organization and project
management skills and the ability to work with various internal
stakeholders Strong presentation, influencing and negotiation
skills coupled with advanced MS Office skills particularly with
PowerPoint. Exceptional communication skills both written and oral
Ability to connect and effectively communicate with people of all
levels and functions. Able to thrive and prioritize in a changing
environment. Bachelor---s degree required Preferred qualifications:
Bachelor---s degree in a quantitative study preferred (Math,
Finance, Science etc.) Experience with (Black Knight, MSP) Hours
and Work Schedule Hours per Week: 40 Work Schedule: M-F 8-5 At this
time, Citizens will not sponsor a new applicant for employment
authorization for this position. Pay Transparency The salary range
for this position is $97,500-$125,000, plus an opportunity to earn
an annual discretionary bonus. Actual pay is based on various
factors including but not limited to the work location, and
relevant skills and experience. We offer competitive pay,
comprehensive medical, dental and vision coverage, retirement
benefits, maternity/paternity leave, flexible work arrangements,
education reimbursement, wellness programs and more. Note,
Citizens--- paid time off policy exceeds the mandatory, paid sick
or paid time-away policy of very local and state jurisdiction in
the United States. For an overview of our benefits, visit
https://jobs.citizensbank.com/benefits Some job boards have started
using jobseeker-reported data to estimate salary ranges for roles.
If you apply and qualify for this role, a recruiter will discuss
accurate pay guidance. Equal Employment Opportunity At Citizens we
value diversity, equity and inclusion, and treat everyone with
respect and professionalism. Employment decisions are based solely
on experience, performance, and ability. Citizens, its parent,
subsidiaries, and related companies (Citizens) provide equal
employment and advancement opportunities to all colleagues and
applicants for employment without regard to age, ancestry, color,
citizenship, physical or mental disability, perceived disability or
history or record of a disability, ethnicity, gender, gender
identity or expression (including transgender individuals who are
transitioning, have transitioned, or are perceived to be
transitioning to the gender with which they identify), genetic
information, genetic characteristic, marital or domestic partner
status, victim of domestic violence, family status/parenthood,
medical condition, military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague---s or a dependent---s
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws. Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its
respective affiliates. Why Work for Us At Citizens, you'll find a
customer-centric culture built around helping our customers and
giving back to our local communities. When you join our team, you
are part of a supportive and collaborative workforce, with access
to training and tools to accelerate your potential and maximize
your career growth
Keywords: Citizens, Richmond , Sr. Mortgage Collections and Default Servicing Strategies Analyst, Accounting, Auditing , Glen Allen, Virginia
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