Mortgage Loan Closing Manager

Company: Truist Bank
Location: Richmond
Posted on: April 3, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Motivate and lead a closing team to ensure pipeline metrics and quality goals are executed with sustained success. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Lead and manage assigned closers to ensure that pipeline metrics and quality guidelines are met. Provide day?to?day oversight of Vendor Component Closing activities to ensure timely, accurate, and compliant execution of loan closings. Lead and manage vendor closing performance, including quality, turn times, issue resolution, and adherence to established controls and service level expectations. Manage the centralized funding team, ensuring funding accuracy, segregation of duties, and compliance with all funding controls and regulatory requirements. Serve as the primary escalation point for vendor component closings and funding?related issues, coordinating resolution across internal partners and external vendors. Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their required documentation. Ensure the adherence to all appropriate risk management policies, procedures, controls and compliance regulations. Monitor closing trends and provide appropriate feedback, coaching and/or training as needed. Develop team’s relationship with other operational departments and sales. Act as an escalation point between settlement agents/attorneys, other operational departments and sales. Resolve or coordinate the resolution of client service related closing problems. Recruit, develop, mentor and retain high-performing teammates to ensure ongoing success in meeting department goals. Adhere to all compliance regulations. Manage day-to-day operations of assigned closers. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Three or more years of banking or financial services experience. Bachelor’s degree in Business or related field, or equivalent education and related training. Excellent Communication skills, both written and verbal, in relating to internal and external clients. Strong Analytical skills. Detail oriented and goal driven. Demonstrates proficiency in basic computer applications, such as mortgage automated processing systems and Microsoft Office software products. Ability to travel, occasionally overnight. Preferred Qualifications: Three to five years of closing experience. Three to five years of Supervisory/Management experience. Understanding of all program guidelines to include FHA/VA/Bond. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Richmond , Mortgage Loan Closing Manager, Accounting, Auditing , Richmond, Virginia