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Catering Administrative Assistant

Company: Omni Hotels
Location: Richmond
Posted on: February 16, 2020

Job Description:

LocationRichmond HotelIdeally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmonds associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.Job DescriptionTo be the first impression of all guests calling in to the Catering Sales office to request services and take inquiries in a friendly, professional manner. To support the catering sales & conference services team by ensuring the successful organization and operation of the office administration and function. To work with the catering sales & conferences services team in order to support their objectives to seek out and maximize hotel revenue opportunities. The Administrative Assistant will possess the following strengths: high energy, professional attitude and image, the desire learn and build upon existing administrative and customer service skills, mastery of common Microsoft Office software products, ability to multi-task and analyze data, and to be an effective communicator both verbally and in writing.ResponsibilitiesTo ensure the catering sales & conference services team are provided with accurate and effective administrative back up, support and information with which to carry out their roles successfully.

  • To develop and maintain productive, service focused working relationships with external and internal customers, representing the company and becoming a known point of contact.
  • To provide accurate, up to date information to appropriate internal contacts, responding to requests in a timely manner, and maintaining a working knowledge of the hotels products and services.
  • To book all internal department meetings and hotel trainings with internal contacts, booking meeting space and creating banquet event orders to distribute to operations departments.
  • To distribute banquet event orders, BEO counts and changes, communicate effectively and efficiently with banquet and culinary teams.
  • To continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times.
  • To maintain an accurate Delphi database for catering and updating information when necessary. This includes but is not limited to updating seasonal Banquet Menus and updating Delphi resources as needed, running reports as needed.
  • To develop and utilize a working knowledge of catering sales & conference service managers events within a rolling 10 day cycle.
  • To manage the Delphi and associated software systems, ensuring operating procedures and standards are met and new staff trained in their operation.
  • To provide account management support when catering sales & conference service managers are out of the hotel including but not limited to: checking email, informing managers of any customer issues, and partnering with the catering sales and conference service managers regarding all catering related responsibilities.
  • Perform daily and weekly tasks as outlined in Catering Sales Assistant Daily Tasks & Responsibilities.
  • To have a personal impact, taking responsibility and using initiative to resolve issues.
  • To approach tasks orderly, with tenacity and determination, completing work to the required standard within the deadlines agreed.
  • To maintain a high level of professionalism in dealings with customers.
  • To be motivated, committed and enthusiastic, seizing opportunities to learn new skills or knowledge in order to improve personal performance.
  • To be flexible, responding quickly and positively to changing requirements.
  • To maintain team focus by showing co-operation and support to colleagues in the support of department goals.
  • Additional responsibilities and/or special assignments may be required at the request of hotel management.QualificationsThe individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job.
    • Proficiency in Microsoft Office including Word, Outlook and Excel.
    • Ability to handle multiple tasks with efficiency and ease.
    • Highly organized.
    • Knowledge of Delphi event management system, a plus.
    • Knowledge of resort facilities and operations, a plus.
    • Ability to work well in a dynamic environment, where the need for adaptability, flexibility, and quick thinking are commonplace.
    • Ability to maneuver up and downstairs and between administrative offices and around hotel for mail, correspondence, copies, and faxes, etc.
    • Able to communicate effectively in EnglishOmni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementRefer this job to a friendJob LocationsUS-VA-RichmondPosted Date2 weeks ago(1/27/2020 3:59 PM)Requisition ID2020-44150of Openings1Category (Portal Searching)Catering and Convention Services

Keywords: Omni Hotels, Richmond , Catering Administrative Assistant, Administration, Clerical , Richmond, Virginia

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