Posted on: January 16, 2022
We're one of the fastest growing consumer finance companies in
America. Why? We're making it simpler, faster, and more transparent
to purchase the things you need to make your life go. By combining
smarter technology with a relentless focus on customer experience,
we're transforming the financing experience for essential life
purchases in retail stores nationwide.
We are in search of a Back Office Representative to assist in
providing exceptional customer service to our rapidly growing
customer base. This associate would have the unique opportunity to
grow alongside the company and help shape the future direction.
This associate would be responsible for providing exceptional
operations support and customer service by fielding inbound
requests through non-phone channels including email, direct mail,
faxes and internal tickets.
Duties And Responsibilities
- Provide superior customer and operational support
- Resolve inbound requests and issues independently and escalate
- Adhere to regulatory and compliance timelines
- Be flexible to perform a number of different tasks as
- College degree or 2+ years of relevant experience
- Excellent problem solving, math, computer, and keyboarding
- Attention to detail and excellent organizational skills
- Strong interpersonal and active listening skills
- Available to work in office as requested
- Bilingual experience is a plus
Things we value
- Curiosity. Why? How?
- Nerdiness. Financial news and trends are fascinating.
- Relentlessness. No one here gives up. We try. We fail. We try
- Passion. If you don't get excited about point of sale
financing, retail, and consumer empowerment, it simply won't
- Smarts: Book and street. We have to use all of the tools at our
disposal to build Koalafi.
- Empathy and Compassion. You understand that people's access to
life essential goods and services are in your hands.
- Communication. Can you ask for help or put your hand up when
you don't understand?
- Building. Doing. Making. Yes, we have to do a lot of thinking
and talking to figure this stuff out, but you can't wait to leave
the conversation and build it.
Keywords: Koalafi, Richmond , Back-Office Representative, Administration, Clerical , Richmond, Virginia
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