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Back-Office Representative

Company: Koalafi
Location: Richmond
Posted on: January 16, 2022

Job Description:

About Koalafi

We're one of the fastest growing consumer finance companies in America. Why? We're making it simpler, faster, and more transparent to purchase the things you need to make your life go. By combining smarter technology with a relentless focus on customer experience, we're transforming the financing experience for essential life purchases in retail stores nationwide.

The Opportunity

We are in search of a Back Office Representative to assist in providing exceptional customer service to our rapidly growing customer base. This associate would have the unique opportunity to grow alongside the company and help shape the future direction. This associate would be responsible for providing exceptional operations support and customer service by fielding inbound requests through non-phone channels including email, direct mail, faxes and internal tickets.

Duties And Responsibilities

  • Provide superior customer and operational support
  • Resolve inbound requests and issues independently and escalate as needed
  • Adhere to regulatory and compliance timelines
  • Be flexible to perform a number of different tasks as needed

    • College degree or 2+ years of relevant experience
    • Excellent problem solving, math, computer, and keyboarding skills
    • Attention to detail and excellent organizational skills
    • Strong interpersonal and active listening skills
    • Available to work in office as requested
    • Bilingual experience is a plus

      Things we value
      • Curiosity. Why? How?
      • Nerdiness. Financial news and trends are fascinating. Seriously.
      • Relentlessness. No one here gives up. We try. We fail. We try again.
      • Passion. If you don't get excited about point of sale financing, retail, and consumer empowerment, it simply won't work.
      • Smarts: Book and street. We have to use all of the tools at our disposal to build Koalafi.
      • Empathy and Compassion. You understand that people's access to life essential goods and services are in your hands.
      • Communication. Can you ask for help or put your hand up when you don't understand?
      • Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can't wait to leave the conversation and build it.

Keywords: Koalafi, Richmond , Back-Office Representative, Administration, Clerical , Richmond, Virginia

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