Office Coordinator
Company: ODYSSEY BEHAVIORAL GROUP
Location: Glen Allen
Posted on: May 16, 2022
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Job Description:
Job DetailsLevelEntryJob LocationRichmond IOP - Glen Allen,
VAPosition TypeFull TimeEducation LevelHigh SchoolJob CategoryAdmin
- ClericalJob SummaryThe Office Coordinator (OC) assists the
Director with day-to-day operations of the outpatient center. The
OC is primarily responsible for client relationship management,
client payment collections, medical records management and quality
assurance, facility management, admission and intake and other
daily tasks. Relationships and ContactsWithin the organization:
Initiates and maintains frequent and close working relationships
with staff, clients, families, facility and peers throughout the
organization. Outside the organization: Initiates and maintains
strong professional relationships with clinical providers, referral
partners and vendors, as needed Essential ResponsibilitiesWorks
closely with designated Revenue Cycle Director to ensure all local
business office activity adheres to current policy and
protocol.Responsible for local collection of payments and other
required documentation and activity.Communicates with leadership
team members and/or others regarding day-to-day situations
requiring management involvement.Conducts all medical records
activities of the outpatient center in a manner consistent with
both clinical needs and other documentation requirements. Conducts
intakes for the purpose of opening client's medical record and
provides new client orientation.Tracks and maintains a variety of
reports in a timely, highly accurate manner.Ensure facility is
maintained at a high level of presentation and that all required
safety inspections and other tasks required for licensure are
completed. Responsible for tasks associated with maintaining phone
system and IT equipment utilizing help desk staff. Perform other
activities as requested by the Director and assume other
appropriate operational responsibilities as necessary.Responsible
for greeting guests and other front desk responsibilities.Serves as
backup to the Admissions Coordinator for inquiries directed to the
facility.Facilitates communications with the Admissions Coordinator
and/or Executive Director as needed for each admission. ISJPOP
Qualifications Experience:Minimum of two years of administrative
experience in a behavioral health setting such as a hospital,
outpatient clinic, or related service provider required. Experience
working with physicians and therapists is desirable. Must have
knowledge of behavioral health terminology. Knowledge and
experience with maintaining and securing medical records including
HIPAA, Quality Assurance reviews and ROI consents.Strong customer
service orientation required and experience successfully resolving
client and/or family questions or concerns.Experience maintaining
accurate reports related to census, time and attendance,
etc.Experience with Salesforce CRM or other client relationship
management software. Comfort with computer software applications
including Outlook, Word, and use of standard office equipment.
Excel proficiency preferred. Performs duties independently,
responsibly and with a high level of integrity.Education:Must have
a High school degree or equivalent. A bachelor's degree in a
related field preferred.Physical Requirements While performing the
duties of this job, the employee will be required to communicate
with peers/general public, clients and/or vendorsJob performance
will require the ability to move throughout the building as well as
sit or remain stationary for extended periods of timeWhile
performing the duties of this job, the employee may be required to
talk or hear, sit, stand, walk, reach, climb or balance, stoop,
kneel, crouch or crawl, taste or smell. Ability to move 25 pounds
Odyssey Behavioral Healthcare provides equal employment
opportunities without regard to race, color, creed, ancestry,
national origin, ethnicity, sex, gender, sexual orientation,
marital status, religion, age, disability, gender identity, genetic
information, service in the military, or any other characteristic
protected under applicable federal, state, or local law. Equal
employment opportunity applies to all terms and conditions of
employment. Selah House reserves the rights to modify, interpret,
or apply this job description in any way the organization desires.
This job description in no way implies that these are the only
duties, including essential duties, to be performed by the employee
occupying this position. Reasonable accommodations may be made to
reasonably accommodate qualified individuals with disabilities.
This job description is not an employment contract, implied or
otherwise. The employment relationship remains "At-Will."
Keywords: ODYSSEY BEHAVIORAL GROUP, Richmond , Office Coordinator, Administration, Clerical , Glen Allen, Virginia
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