Receptionist
Company: OrthoVirginia
Location: Richmond
Posted on: March 20, 2023
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Job Description:
WEEKEND HOURS, GREAT OPPORTUNITY FOR STUDENTS OR SECOND JOB.
OrthoVirginia, Virginia's largest provider of expert orthopedic and
therapy care, is currently seeking a part-time, experienced
Registration Coordinator to join our team! (Could be full-time by
working after-hours shift on Wednesday evenings.) Position Summary
The Registration Coordinator serves as the first point of contact
for patients and visitors and performs administrative duties,
monitors office procedures, resolves problems, and assists with
office operations. This position may also be responsible for
insurance verifications/authorizations, patient scheduling and
working with the clinic director to ensure smooth operations.
Primary Functions & Accountabilities Maintain the registration
desk, answer phone lines, and schedule appointments Enter and
update patient information, verify insurance coverage, obtain
authorizations, and collect co-pays Provide administrative support
to providers as needed (e.g. filing, distributing dictation, etc.)
Provide general office assistance including purchasing of office
supplies, maintenance of office equipment. Coordinate with billing
office on collections and balancing payments. Serve as liaison
between patients and the clinical staff and will work toward
ensuring efficiency and excellent customer service. Adhere to
established procedures for appointment scheduling, intake, and
record-keeping for all patients Collect appropriate copays,
payments on accounts and payments for cash and carry supplies and
accurately posts to patient's account Communicate with providers,
medical assistants, financial counselors, patient resource
coordinators and other support staff as needed Demonstrate sound
knowledge of insurance plan participation and ensures appropriate
processing of insurance information Manage telephone, fax, and
e-mail requests in a timely and organized manner to ensure
effective communication and excellent customer service Ability to
work flexible schedules to meet clinic needs Knowledge, Skills &
Abilities Must be able to multi-task with a strong sense of
responsibility and initiative Strong written and verbal
communication and interpersonal skills Exceptional customer service
skills and focus Must be comfortable assessing situations and
resolving or escalating as required Able to establish/maintain
effective working relationships with patients, staff payers and
team members Strong working knowledge with insurance
authorizations, limitations/coverage, eligibility, billing,
insurance regulations, insurance benefits and appeal processes Must
be able to understand and explain most insurance and billing
questions as it pertains to the patient Position Requirements High
school diploma or equivalent One year of relevant office
experience; Medical office experience preferred Basic knowledge of
Microsoft Office; Typing speed of at least 35 WPM with high
accuracy Employment Type: Full Time
Keywords: OrthoVirginia, Richmond , Receptionist, Administration, Clerical , Richmond, Virginia
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