Office Manager

Company: KidMed
Location: Mechanicsville
Posted on: February 17, 2026

Job Description:

Job Description Job Description KidMed is seeking an experienced Office Manager to lead high-performing teams delivering exceptional pediatric urgent care. This fulltime role supports our Midlothian and Short Pump clinics and offers the opportunity to make a meaningful impact in a supportive, family-focused environment. What sets KidMed apart? We believe great care starts with great teams. We're a physician-led pediatric urgent care organization committed to delivering high-quality, compassionate care to families when they need it most. Our clinics are fast-paced, collaborative, and deeply rooted in the communities we serve. About the Role: As an Office Manager at KidMed, you'll have real ownership and influence. You'll work closely with senior leadership, partner across functions, and lead teams that truly make a difference every day. We value strong leadership, thoughtful decision-making, and continuous improvement. We support our leaders with the trust, resources, and autonomy to succeed. If you're looking for a role where your leadership directly impacts patient care, team engagement, and clinic performance, KidMed is a place where your work matters. What You'll Do: Provide day-to-day leadership, coaching, and direction to clinical and administrative staff Partner with HR and the Operations Director to maintain target staffing levels through proactive workforce planning, recruitment, onboarding, and training Anticipate hiring needs related to growth, leaves of absence, and turnover Lead daily huddles and regular staff meetings to align teams, reinforce priorities, and promote engagement and recognition Foster a positive, patient-centered culture grounded in accountability, communication, and continuous improvement Address performance concerns through timely coaching, documentation, and disciplinary processes in partnership with HR Conduct structured evaluations for new hires with input from team leads Manage clinic scheduling using Amion, ensuring appropriate coverage, equitable PTO distribution, and responsiveness to patient volume Monitor operating expenses, labor utilization, and financial performance; implement corrective actions as needed Oversee payroll approvals, timekeeping, bonus tracking, and reimbursement processes Serve as the escalation point for patient concerns, billing questions, and service issues, ensuring timely and professional resolution Maintain strong relationships with community partners, including pediatricians, hospitals, and emergency services Ensure compliance with documentation standards, records management, and facility operations Participate in administrative on-call coverage, including weekends, as assigned What We're Looking For: Leadership experience in healthcare or clinical operations Proven ability to manage large, diverse teams Strong communication, organization, and problem-solving skills Experience with scheduling systems, EMR/PM platforms, and basic financial management Our Benefits: KidMed also offers a robust suite of benefits to support your health, well-being, and peace of mind: Medical, Dental, and Vision Insurance Short-Term and Long-Term Disability Life and Accidental Death & Dismemberment (AD&D) Insurance Accident and Critical Illness Coverage 401(k) with 4% match (after 12 months for full time) PTO Accrual If you're ready to lead with purpose and make a difference in pediatric care, apply today or learn more at www.kidmedva.com.

Keywords: KidMed, Richmond , Office Manager, Administration, Clerical , Mechanicsville, Virginia