Customer Service Representative

Company: Robert Half
Location: Richmond
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Richmond, Virginia. You will play a vital role in assisting customers by addressing their inquiries, resolving issues, and ensuring a positive experience. This position requires strong communication skills and a commitment to delivering exceptional service. Responsibilities: • Handle incoming calls professionally, aiming to resolve inquiries during the first interaction whenever possible. • Provide empathetic and compassionate responses to customer concerns while maintaining a courteous demeanor. • Acquire in-depth knowledge of Low Income Public Housing and Housing Choice Voucher Program to address customer inquiries accurately. • Conduct follow-ups on transferred inquiries to guarantee their resolution. • Maintain high customer satisfaction by adhering to established performance criteria. • Participate in mandatory training sessions to stay informed about current policies and procedures. • Utilize approved scripts and guidelines to determine whether issues can be resolved immediately or require escalation. • Document call details accurately in the Authority’s computer system to ensure proper record-keeping.• Proven experience in call center or customer service roles. • Strong ability to handle inbound and outbound calls efficiently. • Proficiency in order entry and data management systems. • Excellent communication and interpersonal skills. • Familiarity with addressing customer concerns in a detail-oriented and empathetic manner. • Ability to follow established procedures and scripts effectively. • Commitment to maintaining high levels of customer satisfaction. • Capacity to adapt to new policies and training requirements.

Keywords: Robert Half, Richmond , Customer Service Representative, Customer Service & Call Center , Richmond, Virginia