Patient Service Representative

Company: Retina Associates of Western NY, P.C.
Location: Amherst
Posted on: February 28, 2026

Job Description:

Job Description Position Overview: We are seeking a highly organized and personable Patient Services Representative to join our bustling specialized ophthalmology practice. As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service, managing appointments, and ensuring the smooth flow of daily operations. If you thrive in a fast-paced medical environment and are committed to providing outstanding patient care, we invite you to join our team. Responsibilities: ? Greet patients warmly and create a welcoming atmosphere in the clinic. ? Schedule appointments, surgeries, and follow-up visits while optimizing the physician's schedule for efficiency. ? Manage a high volume of incoming calls, addressing patient inquiries, scheduling requests, and concerns promptly and professionally. ? Verify patient information, insurance coverage, and ensure accurate data entry into the electronic health records system. ? Collect and process patient demographic and insurance information during check-in, ensuring accuracy and compliance. ? Explain and assist patients in completing necessary forms and consent documents. ? Coordinate and communicate effectively with medical staff, referring physicians, and internal departments. ? Assist patients in understanding their insurance coverage, co-pays, and out-of-pocket expenses. ? Handle patient inquiries about billing, account balances with sensitivity and discretion. ? Collaborate with clinical staff to maintain an organized and efficient patient flow. ? Manage and update patient records, ensuring all necessary documentation is complete and accurate. ? Maintain strict confidentiality of patient information in accordance with HIPAA regulations. ? Address patient concerns and complaints in a professional and empathetic manner, escalating issues as needed. ? Participate in training programs and stay updated on practice policies, procedures, and industry regulations. ? Contribute to the maintenance of a clean and organized reception area. ? Assist in administrative tasks such as filing, data entry, and supply inventory management.

Keywords: Retina Associates of Western NY, P.C., Richmond , Patient Service Representative, Customer Service & Call Center , Amherst, Virginia