Communication Designer

Company: Capital One
Location: Richmond
Posted on: April 1, 2026

Job Description:

Communication Designer We’re currently seeking a Communication Designer to join our HR Communications team. Our customers are our associates and we’re passionate about crafting and delivering memorable, meaningful communications and experiences that build the Capital One brand with humanity and drive business results and innovation. The Capital One HR Communications team is responsible for HR's communications strategy and execution. Our core goal is to deliver high-quality, consumer-grade associate experiences that propel talent and business imperatives. Our scope includes creating strategic, compelling and accessible communications, leveraging UX and visual design to elevate the overall associate experience. We champion an environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Role Expectations As a Communication Designer, you’ll combine your craft expertise with an understanding of our customers and the business to co-create innovative solutions to complex problems. Here are some of the expected competencies for this role: Communication Design Expertise Leverage deep expertise in communication strategy and design—using skills across UX and visual design, messaging and multi-channel strategy. Elevate the quality and maturity of the communications practice at Capital One through collaboration with cross-functional partners, utilizing appropriate tools, platforms, frameworks and design systems working with teams to create artifacts that may include journey maps, high-fidelity designs and prototypes, creative concepts, story boards, graphic elements, illustrations, animations and videos, as well as finished communications materials in multiple channels. Human-Centered: Champion the customer through the design process, leveraging critical-thinking skills that factor in data, research insights, scalability, tech constraints and feedback Business-Focused: Understand and apply business and customer strategy, facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes Problem-Solving: Actively build an understanding of the potential of tech and data capabilities and emerging technologies and use this knowledge to inform work, identify new opportunities and help your team navigate technical limitations Collaboration: Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos and gain alignment Communication: Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to effectively articulate insights and design decisions The ideal candidate has a strong portfolio demonstrating their process, results, and impact. Basic Qualifications At least 3 years of experience with UI and UX design At least 3 years of experience with design and prototyping tools, such as Figma Preferred Qualifications At least 4 years of experience in a UI and UX design role At least 4 years of experience with motion graphics or video editing At least 4 years of experience with design and prototyping tools, such as Figma At least 4 years of experience collaborating with cross functional business partners At least 4 years of experience working with an established design system At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $131,300 - $149,800 for Pr. Associate, Design Richmond, VA: $119,400 - $136,200 for Pr. Associate, Design Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Richmond , Communication Designer, Design, Graphic Design & CAD , Richmond, Virginia