Principal Process Manager, Enterprise Payments Shared Services
Company: Capital One
Location: Richmond
Posted on: May 16, 2022
|
|
Job Description:
West Creek 1 (12071), United States of America, Richmond,
Virginia
Principal Process Manager, Enterprise Payments Shared Services
As a Process Principal Associate on the Shared Services team, you
will be part of a smart, talented team responsible for creating and
enhancing processes that support the both short and long term
training and development of associates in payment related roles.
The Process Manager associate will play a key role in delivering
processes that impact associates in payment related roles.
We are seeking dedicated, disciplined, process professionals who
excel in a team environment. This person will have excellent
communication skills, attention to detail, and can adapt to change
quickly. The ability to influence up is key to success in this
position. This is an excellent opportunity to continue your career
in the field of Process Management.
General Responsibilities:
* Leading and owning oversight of smaller process improvement work
and collaborating with teammates on larger initiatives
* Collecting data and information and using analytics and reporting
to provide transparency to senior leadership and executives
* Identify and implement process improvements driving issue
resolution/risk mitigation activities
* Tracking and resolving process breakdowns
* Understanding customers' needs of the process and driving process
improvements
* Developing and maintaining formal process documentation
* Acting as a subject matter expert to effectively partner with
project customers to achieve desired outcome or improvement by
clarifying needs and providing appropriate solutions
* May lead a team and/or direct others on projects
Candidates must live within 100 miles of one of our hub sites in
Richmond, VA, McLean, VA, Wilmington, DE or Melville, NY.
Basic Qualifications:
* High School Diploma, GED or equivalent certification
* At least 1 year of experience with Microsoft Office or G
Suite
* At least 1 year of process management experience
Preferred Qualifications:
* Bachelor's Degree or military experience
* Lean, Agile, Six Sigma, Business Process Management, or Project
Management certification
* 1+ years of experience in Compliance or Risk Management
* 2+years of experience in Process Management
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City's Fair Chance Act; Philadelphia's Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries.
If you have visited our website in search of information on
employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at
RecruitingAccommodation@capitalone.com. All information you provide
will be kept confidential and will be used only to the extent
required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting
process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not
liable for third-party products, services, educational tools or
other information available through this site.
Capital One Financial is made up of several different entities.
Please note that any position posted in Canada is for Capital One
Canada, any position posted in the United Kingdom is for Capital
One Europe and any position posted in the Philippines is for
Capital One Philippines Service Corp. (COPSSC).
Keywords: Capital One, Richmond , Principal Process Manager, Enterprise Payments Shared Services, Education / Teaching , Richmond, Virginia
Click
here to apply!
|