Principal Associate, Support Operations (Windows)
Company: Capital One
Location: Richmond
Posted on: September 30, 2024
Job Description:
West Creek 4 (12074), United States of America, Richmond,
VirginiaPrincipal Associate, Support Operations (Windows)This role
will provide onsite customer support for a geographically dispersed
enterprise workforce. Responsible for providing technology support
operations including, but not limited to, - end user support, IT
incident Management, change management, problem management,
knowledge management, endpoint management, and business controls.
This position will require excellent customer service and quick
decision making skills to identify and resolve internal user's
technical issues with a heavy focus on laptop support with an even
mix of Windows PC's, Macs, and Mobile Devices. This role requires a
focus on execution, accountability, and results to improve the end
user experience while driving operational efficiencies. The ideal
candidate will have strong verbal and written communication skills,
effectively manages up and influences leadership, and collaborates
well with immediate peers. -Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience in Managing IT projects or
operations teams
- At least 2 years Technical Operations experience
- At least 2 years of experience with IT systems and
infrastructure
- At least 2 years experience with desktop platforms and
operating systems
- At least 2 years of experience with incident management and
reporting toolsPreferred Qualifications:
- Associates Degree in Business, Information Systems, Computer
Science or Engineering.
- 5+ years of experience with Windows 10
- 3+ years of experience in endpoint management technologies
(packaging, deployment or patching)
- 3+ years of experience creating automated solutions to
remediate vulnerabilities
- 3+ years of experience with Windows Administrative Tools
(Alteryx, SCCM or comparable tool)At this time, Capital One will
not sponsor a new applicant for employment authorization for this
position.Capital One offers a comprehensive, competitive, and
inclusive set of health, financial and other benefits that support
your total well-being. Learn more at the -. Eligibility varies
based on full or part-time status, exempt or non-exempt status, and
management level.This role is expected to accept applications for a
minimum of 5 business days.No agencies please. Capital One is an
equal opportunity employer committed to diversity and inclusion in
the workplace. All qualified applicants will receive consideration
for employment without regard to sex (including pregnancy,
childbirth or related medical conditions), race, color, age,
national origin, religion, disability, genetic information, marital
status, sexual orientation, gender identity, gender reassignment,
citizenship, immigration status, protected veteran status, or any
other basis prohibited under applicable federal, state or local
law. Capital One promotes a drug-free workplace. Capital One will
consider for employment qualified applicants with a criminal
history in a manner consistent with the requirements of applicable
laws regarding criminal background inquiries, including, to the
extent applicable, Article 23-A of the New York Correction Law; San
Francisco, California Police Code Article 49, Sections 4901-4920;
New York City's Fair Chance Act; Philadelphia's Fair Criminal
Records Screening Act; and other applicable federal, state, and
local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Richmond , Principal Associate, Support Operations (Windows), Education / Teaching , Richmond, Virginia
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