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User Applications Liaison/Principal User Applications Liaison

Company: Northrop Grumman
Location: Richmond
Posted on: February 15, 2019

Job Description:

Northrop Grumman Mission Systems sector is seeking a User Applications Liaison (UAL) to join our team of qualified, diverse individuals. This position is located in Richmond, VA. The qualified applicant will become part of Northrop Grumman's Global Combat Support System (GCSS-Army). This position will function as a User Applications Liaison for Global Combat Support System- Army (GCSS-Army) End Users across the United States Army via a Live Chat application. Duties will include performing immediate analysis of customer problems and implementing corrective action to resolve customer issues. Function as the GCSS-Army End User's initial point-of contact for problem escalation. Interface with appropriate technical personnel on the GCSS Army team for issues that cannot be resolved quickly. Record all customer contact and compile working log daily using Microsoft Excel spreadsheets. Work under very general supervision. Monitor GCSS-Army website and engage GCSS Army End User looking for assistance. Utilize Defense Collaboration Service (DCS) and screen sharing as tools to assist in resolving customer issues. The selected candidate will learn program-specific software application, tools, and assist with sustainment of GCSS-Army materials based on changes to software functionality and fielding activity experiences. This requisition may be filled at a higher grade based on qualifications below. This position may be filled at User Applications Liaison or Principal User Applications Liaison Basic Qualifications for User Applications Liaison: * Must be a US Citizen with the ability to obtain and maintain a Secret Clearance * Bachelors degree with 3 years exp; Masters degree with 1 year exp (Experience may be substituted for a degree requirement) * Must have recent experience (within 6 months) with GCSS-Army training and Army Sustainment * Exhibit solid writing, communications and analytical skills including design and development of status reports * Must be able to work various shifts for 10 hours per shift * Proficient in at least one of the 6 GCSS-Army Business Areas (Finance, Ground Maintenance, Material Maintenance, Property Book, Unit Supply and Warehouse). * Exhibit proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) * Exhibit proficiency and/or be certified in basic SAP system functionality and logic Basic Qualifications for Principal User Applications Liaison: * Must be a US Citizen with the ability to obtain and maintain a Secret Clearance * Bachelors degree with 6 years exp; Masters degree with 4 years exp (Experience may be substituted for a degree requirement) * Must have recent experience (within 6 months) with GCSS-Army training and Army Sustainment * Exhibit solid writing, communications and analytical skills including design and development of status reports * Must be able to work various shifts for 10 hours per shift * Proficient in at least one of the 6 GCSS-Army Business Areas (Finance, Ground Maintenance, Material Maintenance, Property Book, Unit Supply and Warehouse). * Exhibit proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) * Exhibit proficiency and/or be certified in basic SAP system functionality and logic Preferred Qualifications: * 6 years Army experience in GCSS-Army * Experience using U.S. Army legacy systems associated with GCSS-Army * Experience in Army logistics processes * Experience developing and/or maintaining military training materials * Shift Leader experience * Previous SAP/ERP experience * Experience in providing customer service * College/University degree Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.SDL2017

Keywords: Northrop Grumman, Richmond , User Applications Liaison/Principal User Applications Liaison, Education / Teaching , Richmond, Virginia

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