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Sr. Associate - Operations Coach

Company: Capital One
Location: Richmond
Posted on: October 13, 2019

Job Description:

Knolls 4 (12021), United States of America, Glen Allen, VirginiaAt Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Sr. Associate - Operations CoachCapital One is seeking a passionate Coach to support and coach a team of servicing associates. If you have the drive to deliver a truly amazing customer experience in an ever evolving digital world, then this could be the role for you! -We are looking for a digitally savvy strategic planner & people leader focused on ensuring our multi-channel experience is simple, easy, and outstanding for our customers and associates. -Here are a few things that may tip us off that you could be perfect for this role:

  • You are extremely passionate and curious about the technology driven work
  • You live to create the best possible customer experience - every customer, every time!
  • You and the leaders on your team view coaching & development as the foundation of success
  • The power of analysis, data and process management gets you excited about solving complex problems & building outstanding operations solutions
  • You truly enjoy working with others at all levels to drive the greatest possible outcomes
    This individual will support their team (20-25 Full Time Employees) to meet business objectives and deliver exceptional customer experiences as we continue to expand our offerings.Basic Qualifications:
    • High School Diploma, GED or Equivalent Certification
    • At least 2 years of experience in People Management
    • At least 2 years of experience in Customer ServicePreferred Qualifications:
      • Bachelor's Degree
      • 3 + years of experience in People Management
      • 3 + years of experience in Customer ServiceAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, Richmond , Sr. Associate - Operations Coach, Education / Teaching , Richmond, Virginia

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