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Senior Helpdesk Engineer - Secret Clearance

Company: The Goal
Location: Richmond
Posted on: January 17, 2020

Job Description:

The Goal is looking for Secret Cleared - Sr Help Desk Engineer to support a commercial customer in Herndon, VA. In this position, candidates should enjoy working via telephone and client-facing as it is a hybrid help desk and desktop support role. We are looking for someone available 40 hours per week. Professional, friendly, and articulate in your communication and troubleshooting skills Enjoy fast-paced, team-oriented, and rewarding environment Have interpersonal skills for interacting with team members and clients. A sense of humor is ALWAYS welcome Organizational skills to balance and prioritize work Ability to work independently, as well as in a team situation Experienced in troubleshooting server and network issues Willing to take on new challenges and expand their technical skills The following technical experience is required for this position: Understanding of core networking concepts including TCP/IP, DHCP, and DNS. Firewall/UTM management and troubleshooting Current Window Server Operating Systems Server Virtualization Desktop Support - Windows 7-10 An understanding of Group Policy and Active Directory Office 365 Management and Support Responsible for printer support and connectivity Cyber Security experience is a HUGE plus Job Duties: troubleshooting account issues Handling password resets and locked accounts Troubleshooting some network issues in addition to printer connectivity and support Responsible for keeping a low ticket volume in the queue Interacting with Executive level personnel Walk Customer through problem - solving process Install, modify, and repair computer hardware and software Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems

Keywords: The Goal, Richmond , Senior Helpdesk Engineer - Secret Clearance, Engineering , Richmond, Virginia

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