Network Engineer

Company: Epitome Networks
Location: Richmond
Posted on: March 28, 2020

Job Description:

Position: Network Engineer

Preferred Skills / Experience:

Ideal candidate must be self-motivated with a proven track record in Network Support and Deployment Services and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities. Additional preferred qualifications are:

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B.S. degree in Computer Science, Engineering, Business or equivalent preferred

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Microsoft, Cisco and or VMware certifications desired

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5+ years in implementing, administering and troubleshooting network infrastructure devices including; Servers, Workstations, Firewalls, Routers, Switches and Wireless access points

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Proven ability to manage short and long term engagements with multiple project tracks and teams

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Ability to interact with clients of all levels and industry backgrounds, from the C-Level to IT individual contributor

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Firm understanding of project management processes and methodologies (i.e. MS Project, Excel, hybrid)

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Proven ability to manage and set client expectations

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Ability to manage client escalations and negotiate resolution

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Understands network-based technologies: demonstrates competency (or capacity to be successful) in the ability to translate customer/business requirements into business solutions and successfully position with customers

Responsibilities include;

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Installation and support of client's hardware and network infrastructure equipment according to industry best practice

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Lead, work & bill 75% of individual hours per month on major customer projects assigned, and work to grow Network Service billings in these accounts

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Manage projects and maintenance tasks in Epitome Networks Time Management system

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Serve as escalation point for the Regional Office clients to ensure high quality deliverables, solutions and client management on projects.

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Work within the company to ensure that all operational functions are aligned with company objectives and client needs.

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Monitor and message internal expectations on key business metrics such as support responsiveness, delivery of service, client satisfaction, and system performance.

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Ensure tight management, customer communications, and expectation setting for customer deployments.

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Direct report to Regional Office management

Keywords: Epitome Networks, Richmond , Network Engineer, Engineering , Richmond, Virginia