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Server Technician or Customer Engineer II

Company: Sunrise Systems, Inc.
Location: Richmond
Posted on: November 10, 2018

Job Description:

JOB ID- # 18-00392Title/Role: Server Technician or Customer Engineer IIJob Location: Richmond, VADuration: 3 months contract hire Below is the Job Description:Purpose:Provides 1st level 24/7 break-fix support for IT hardware as specified by or utilized in customer environment. Primary Responsibilities:

  • Analyzes, diagnoses, and troubleshoots hardware/server (HP ProLiant, Dell PowerEdge, & IBM X Series) issues with focus on responsiveness; provides issue resolution.
  • Maintains inventory and documentation of activity.
  • Respond to client emails in a timely manner while on shift.
  • Escalates more complex issues to 2nd level.
  • Must be able to lift at least 25 pounds for Rack/Stack assistance.
  • Travelling is required between Richmond, VA to Sandston, VA. Qualifications:
    • A.S. in related field. 3+ years' experience servicing hardware as specified or utilized in customer environment.
    • Certifications (List type or level).
    • Familiarity with ticket-tracking software. Related Skills and Competencies:
      • Ability to guide others.
      • Problem solving and self-management skills with attention to detail.
      • Ability to prioritize tasks and effectively communicate verbally and in writing.
      • Capability to travel to remote locations. Contact
      • - RecruiterSunrise Systems Inc.Transforming Business. Enhancing Careers105 Fieldcrest Ave Suite# 504, Edison, NJ 08837 USADesk: 313 - 0250 - Fax: (732) - 692 - 8944Email: - URL: - provided by Dice Server, datacenter

        Keywords: Sunrise Systems, Inc., Richmond , Server Technician or Customer Engineer II, Engineering , Richmond, Virginia

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