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(SolidWorks/PDM)Tech Support Engineer

Company: TriMech
Location: Richmond
Posted on: November 11, 2019

Job Description:

Overall Summary TriMech is a leading provider of engineering software & hardware offerings including SolidWorks (SW), PDM/PLM Solutions and Stratasys Printers. The Professional Services Technical Support Engineer will provide comprehensive SOLIDWORKS PDM Standard and PDM Professional telephone/e-mail technical support and training to engineers from many companies in diverse fields, including consumer products, automotive, machine design, and medical equipment. Primary and Essential Accountabilities:

  • Telephone, web and email support of SolidWorks PDM Standard and PDM Professional and related Data Mgmt products
  • Determining and setting priority levels on customer issues to ensure timely and effective responses
  • Visiting clients for escalating support on occasion in order to better support clients
  • Develop and write articles for company newsletter, generate additional technical content including videos, blog posts and white papers and determine and prepare documentation for technical skills for new SW releases
    • Obtain relevant certifications in Solidworks, SolidWorks PDM Standard and PDM Professional and related products
      • Use of NetSuite and the SW VRC
      • Qualifications:
        • Technical / Engineering Degree or equivalent work experience
        • Strong oral communication skills as well as outstanding interpersonal skills.
        • Requires good familiarity with Windows, MCAD and/or solid modeling software.
        • Experience with any PDM software, including but not limited to SolidWorks PDM Standard or PDM Professional, is not required but desirable.
        • Work both independently and as part of a team is essential.
        • Communicate directly with customers.
        • Ability to manage multiple tasks and long-term projects. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: TriMech, Richmond , (SolidWorks/PDM)Tech Support Engineer, Engineering , Richmond, Virginia

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