ServiceNow Service Delivery Manager

Company: Altria
Location: Richmond
Posted on: December 4, 2019

Job Description:

Are you looking to drive ServiceNow and associated platforms for a Fortune 200 Company that was selected by ComputerWorld as one of the Best Places to Work in IT? Do you have five plus years of experience designing, developing, testing, implementing and maintaining ServiceNow platform and integrations? If so, we want to speak with you about the ServiceNow Service Delivery Manager role that we are looking to fill in our IT Operations group in Richmond, VA.

What will you be doing?
You will be responsible for the general support, administration, and maintenance of the ServiceNow platform and associate applicationsYou'll work with IT and Business leaders to develop technical solutions that satisfy the business needs of departments seeking to use ServiceNowYou will provide direction to the business partner and serve as the main point of contact for all operational and service level issuesYou'll provide direction to the business partner for configuration, customization (including UIs, workflows and integration with other systems)You will actively monitor the health, usage and compliance of ServiceNow to identify/resolve issues before they become service impacting events You'll coordinate application and platform upgrades (e.g. system or security patches)You will partner with IT Architect & Engineering team to drive operational and process transformation through automation, and continuous improvementYou'll create ServiceNow reports and dashboardsYou will follow ITIL standard methodologies in implementing, handling and delivering servicesWhat does your background and experience look like?
You possess a Bachelor's degree in Computer or Information ScienceYou have 6+ years of technical experience with a large-scale enterprise environment You have 5+ years of experience designing, developing, testing, implementing and maintaining ServiceNow platform and integrationsYou have experience with these ServiceNow Modules: Change, Incident, Problem, Configuration, Knowledge, Asset and SN DiscoveryYou possess technical skills and knowledge with LDAP/Active Directory and relevant IT architecture, Javascript, Web Services, Service Portal, Custom Tables and User Interface DesignYou are a ServiceNow Certified System Administrator and ServiceNow Certified Implementation SpecialistWe prefer that you have ITIL Certification We prefer you have Cloud experience You possess strong written and verbal communication skills You have strong supplier management skills to help provide direction and ensure quality of servicesYou possess strong analytical skills to identify incident trends that enable process improvements You demonstrate customer service orientation and strong team skillsYou can relay complex technical concepts in a manner that achieves understanding and agreement to proposed recommendation and actions You can function effectively under pressure in environments of rapid change and conflicting demands and crisis managementYou demonstrate continuous improvement and creative problem-solving skillsAltria Group holds diversified positions across tobacco, alcohol, and cannabis. Our tobacco companies include some of the most enduring names in American business: Philip Morris USA, U.S. Smokeless Tobacco Company, John Middleton and Nat Sherman. And we have 35 percent ownership of JUUL Labs, Inc., the nation's leading e-vapor company. We complement our total tobacco business with our ownership of Ste. Michelle Wine Estates and our significant equity investment in Anheuser-Busch InBev, the world's largest brewer.

We recognize that our people are the reason we achieve our business goals. We believe in developing the leadership potential of our employees by providing them with opportunities for training, development, and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health/vision/dental insurance, participation in our incentive compensation and deferred profit sharing programs, as well as a relocation assistance package.
Each Altria company is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.

Keywords: Altria, Richmond , ServiceNow Service Delivery Manager, Executive , Richmond, Virginia