Process Manager

Company: Capital One
Location: Richmond
Posted on: March 28, 2020

Job Description:

West Creek 8 (12080), United States of America, Richmond, VirginiaAt Capital One, we''re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Process ManagerCapital One''s Enterprise Supply Management department (ESM) leads all procurement efforts and activities within the enterprise (sourcing, contracting, supplier management and category management of Capital One''s spend and engagement with its third parties). Capital One is seeking a Principal Associate, Supply Chain. Our job is to bring procurement resources, tools, methodologies and judgment to business units to ''get the right deal with the right supplier''. This involves managing major third party relationships in an effort to ensure that Capital One captures appropriate value for the company and meets acceptable corporate risk-profiles. In addition, we manage the on-going supplier reporting, supplier performance management, customer demand management and category strategy development. This role will have additional responsibilities in supporting risk and governance elements for Enterprise Supplier Management.Enterprise Supplier Management (ESM) provides a sustainable, competitive advantage to Capital One by:Effectively and efficiently matching internal needs with external capabilitiesCapitalizing on our consolidated purchasing powerMaximizing shareholder value/returnAppropriately managing supply chain riskWithin ESM Operations, this position will be expected to work in a collaborative environment with internal stakeholders (customers) as well with third party suppliers. This role will have senior customer interaction throughout the organization, so excellent influencing, communication and presentation skills are a must.Specific duties of the role will include:Monthly Business Review Report Creation across ESMMonthly Contracting Quality AssuranceExecution of Monthly, Quarterly and Annual reporting and trackingBuilding strong internal and external relationships including learning about the business and services under management and understand how suppliers fit into the end-to-end business processesMonitoring associate utilization of internally and externally hosted catalogs and drive user adoptionAssisting internal customers with identification and analysis of prospective suppliersAdapting to changing customer requirements and needs of internal risk management programsResolving and escalating critical issues in a clear and concise mannerOperating independently to prioritize workload and focusManaging and leading multiple complex efforts/projects concurrently in an autonomous environmentManaging the day-to-day supplier issues/opportunities (e.g. invoice issues, operational issues)Developing and delivering presentations to senior management in ESM and internal customersGenerating and analyzing datasets from procurement systems for spend, vendor and contract dataUnderstands P2P technology platforms; Coupa experience idealUsing procurement systems (such as Coupa) to create automated solutions and allow for associate self-serviceSupporting team reporting functions as requiredBasic Qualifications:Bachelor''s degree or military experienceAt least 2 years of experience in Supplier Management or Account MangementPreferred Qualifications:Master''s degree in Business Administration5 years of experience in Supply Chain ManagementAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.PandoLogic. Keywords: Process Manager, Location: Richmond, VA - 23218by Jobble

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