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Mortgage Processing Manager

Company: Confidential
Location: Richmond
Posted on: September 15, 2020

Job Description:

The Processing Manager is responsible for increasing funded volume while reducing turn times, upholding a high level of quality, and increasing efficiencies and expectations that lead to the highest level of service for our clients.Responsibilities------------------Manage a team of Loan Processors and Jr Processors.------------------Oversee loan pipeline to ensure frequent client contact and appropriate processing.------------------Implement and enforce operational policies and procedures.------------------Motivate and coach processor team members to achieve goals.------------------Respond to escalations regarding processing questions and provide answers and resolutions.------------------Communicate with underwriters and sales teams about loan files.------------------Effectively communicate to staff about company changes to policy and guidelines.------------------Participate in developing process improvements and gaining efficiencies.------------------Maintain a focus on enhancing customer service skills.------------------Assigns workloads to staff, while ensuring compliance with service level agreements.------------------Perform other duties as assigned.?Requirements------------------A minimum of 3 years managing a team of mortgage loan processors.------------------Good knowledge of agency credit standards.------------------5+ years of mortgage credit experience.------------------Expertise with mortgage documentation.------------------Training and team-building skills.------------------Able to work independently and professionally under tight deadlines.------------------Ability to analyze and report performance data.

Keywords: Confidential, Richmond , Mortgage Processing Manager, Executive , Richmond, Virginia

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