RichmondVARecruiter Since 2001
the smart solution for Richmond jobs

Contact Center Manager

Company: carmax
Location: Richmond
Posted on: September 17, 2020

Job Description:

CarMax, the way your career should be!--At CarMax, we attribute our success to putting people first and doing what's right. Your leadership will drive your team to deliver an iconic customer experience through executing our Professional Selling Principals and working together with peers, other CarMax locations, and center leadership. It is our associates that have helped make us the--nation's largest retailer of used cars.--If you know how to achieve results by coaching and developing other people, we'll give you all the opportunities you need to build an outstanding and rewarding career in our fast-growing business.What You'll Do - Essential Responsibilities:Help your associates guide and progress customers through their CarMax experience by executing key activities like vehicle selection, finance applications, extended service plan explanations, etc.Build a highly engaged culture and environment using collaboration, transparency and motivationProvide continuous feedback and coaching to improve and maintain an iconic customer experience and drive salesSelect, attract, hire and on-board world-class sales professionals who are well prepared to provide exceptional customer serviceManage to business metrics (sales, service levels, staffing, etc.)Manage projects and tasks assigned to your teamAs a Customer Experience Center Manager at CarMax, you will lead a dynamic team of 10-15 Customer Experience Consultants who are the face of CarMax for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within CarMax.--You will manage projects assigned to your team, while defining and measuring performance metrics.Qualifications and Requirements:High School Diploma, GED, equivalent certification or military experience required; Bachelor's degree preferredAt least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferredAt least 2 years of sales experience requiredAt least 2 years of experience in process management preferredBilingual in English/Spanish is preferredAbility to communicate clearly and effectivelyAbility to motivate, inspire, and gain buy-in from othersFlexibility to provide cover for location opening hours, including evenings and weekendsAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking--around the way cars are bought and sold--has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Our--amazing team of more than 25,000 associates work together to deliver iconic customer experiences.--Along the way,--we help every associate grow their career and achieve their best, at work and in their community.--We are recognized for our commitment to training and diversity and are--one of the FORTUNE 100 Best Companies to Work For--.

Keywords: carmax, Richmond , Contact Center Manager, Executive , Richmond, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Manager, Information Security Metrics in Vienna, VA
Description: Basic Purpose To maintain and implement Navy Federal's enterprise Information Security Governance Metrics Analytics Program to
Company: Navy Federal Credit Union
Location: Vienna
Posted on: 09/24/2020

Description: Job Description DESCRIPTION Mission Essential is currently seekingKnowledge Managers to provide recommendations for the development of KnowledgeManagement KM systems by designing and implementing SharePoint (more...)
Company: Mission Essential
Location: Washington
Posted on: 09/24/2020

Director; Risk, Forensics Compliance (Audit Advisory)
Description: Ankura is a team of excellence founded on innovation and growth. This position supports the Audit Advisory group within the Risk Compliance practice - one of Ankura s practices focused on client delivery (more...)
Company: Ankura
Location: Washington
Posted on: 09/24/2020

Pricing Manager
Description: Position Description Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector (more...)
Company: Mathematica
Location: Washington
Posted on: 09/24/2020

CWD Program Analyst/Assistant Program Manager
Description: CWD Program Analyst/Assistant Program Manager Job Tracking ID: - Job Location: Washington, DC Job Level: Any Level of Education: Any Job Type: Full-Time/Regular Date Updated: August 21, 2020 (more...)
Company: Ian Evan & Alexander Corporation
Location: Washington
Posted on: 09/24/2020

Manager, Audit Operations Corporate
Description: Purpose Resp Qualifications Manage operations and corporate audit and advisory services in planning, conducting and reporting of audits of operations and corporate services of all essential CareFirst (more...)
Company: CareFirst BlueCross BlueShield
Location: Washington
Posted on: 09/24/2020

Federal Account Manager IC (DC Area)
Description: SunIRef:Sales:title Job Summary Nutanix is looking for an IC/Intel Federal Account Manager. As a Territory Accounts Manager, you are responsible for selling Nutanix's Products and Solutions through Channel (more...)
Company: Nutanix
Location: Washington
Posted on: 09/24/2020

Manager, Global Data Science and CMC Statistics
Description: Job DescriptionNovavax, Inc. Nasdaq:NVAX is a late-stage biotechnology company that promotes improved health globally through the discovery, development, and commercialization of innovative vaccines (more...)
Company: Novavax
Location: Gaithersburg
Posted on: 09/24/2020

Software Development Manager/Technical Architect
Description: We are looking for a highly motivated Software Dev Manager/PM to support the Data Science Development lifecycle process and help solve complex business problems using predictive analytics/modeling approaches. (more...)
Company: ALTA IT Services LLC
Location: Chevy Chase
Posted on: 09/24/2020

Content Manager
Description: Remote start on-site in DC post-COVID.Are you well versed in Content Management Systems, specifically Adobe Experience Manager Are you looking for a stable
Company: Eliassen Group, LLC
Location: Washington
Posted on: 09/24/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Richmond RSS job feeds