Manager, Application Systems

Company: CarMax
Location: Richmond
Posted on: January 12, 2021

Job Description:

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be! BRIEF POSITION SUMMARY:Situated in the rural western suburbs of Richmond is the CarMax Home Office. Behind these walls lies the bustling nerve center of CarMax where innovation takes flight and where associates collaborate to "Drive What's Possible." Over 24 years ago CarMax disrupted the automotive industry and we continue to do so today by harnessing modern development practices, leveraging leading technologies, and engaging with our associates to tackle complex business problems with an innovative approach. Through integrity and transparency, we continue to improve upon our customers experience while also enabling the success of the organization through robust systems and applications that deliver value to our associates.If you are interested in being part of a high performing technology team that is transforming critical CarMax systems, your career search ends now! ABOUT THE POSITIONThe Technology Manager reports to and works closely with the Sr. Technology Manager to define and implement solutions that drive speed and quality. You will lead a team that develops and supports the technology, systems and processes that power our Credit, Fraud, Payments, and Systems Integration ecosystem. The manager will guide and enable technology associates working in this area.WHAT YOU WILL DO - ESSENTIAL RESPONSIBILITIES:Team Management* Responsible for interviewing, selecting and training associates* Must effectively resolve associate matters* Responsible for day-to-day tactical team decisions* Required to manage multiple tasks and projects simultaneously* Accountable for team's use and adherence to the CarMax-- methodology* Create/maintain team staffing and scheduling, to include time tracking* Demonstrated ability to schedule and execute hardware and software releases* Demonstrated ability to prioritize and assign tactical requests to the teamAssociate Development* Responsible for associate development to include providing courageous leadership, motivation to improve team dynamics, mentorship in order to assist the growth of team members and constructive feedback on associate's work* Responsible for frequent associate File Reviews* Effectively provide associate feedback through regular objective reviews and by writing and delivering Annual Performance Reviews* Working with associates to collaboratively establish an Individual Development Plan and review them on a timely basis* Track associate performance and provide appropriate feedbackLeadership* Leads team through obstacles and time constraints to overcome barriers and successfully deliver results* Influences the work of others to drive department goals and initiatives to successful completion through effective team and project management, customer interaction and IT coordinationProduction Support* Provides technical experience related to the position* Ensures that support problems and errors are tracked to ensure appropriate future handling* Lead incident reporting to include postmortems which involves prioritizing enhancements to reduce ongoing support; scheduling support rotations; ensuring that the ticket queues are appropriately managed; and assisting with critical outages at any timeDesign and Review* Active participant in project design meetings providing vision and guidance* Applies technical knowledge in specialty areas for positionCustomer Interaction / Business Knowledge* Act as the key liaison with the customer community and consistently builds positive relationships with customers and contacts in supported business areas* Interact with the customer including understanding of requirements and proposed solutions* Must courageously influence the processes and barriers to projects in order to best represent the customers' requirements and needs* Must continually seeks opportunities to increase internal customer satisfaction and deepen client relationsQualifications and requirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Passionate about information technology* Analytical; solves problems at root cause and prioritizes effectively* Good listener - weighs input from multiple perspectives when forming opinions and recommendations* Demonstrated ability to provide vision - into the big picture* Serves as a role model and leads by example* Inspire and motivate the team* Implement new policies and procedures effectively* Promotes a customer focused team* Promotes associate responsibility through work ownership and engagement* Proven project management skills with proven ability in leading medium to large sized project teams (often multiple projects simultaneously)* Exposure to agile concepts* Understanding of enterprise middle-ware solutions* .NET experience* Vendor management experience * Hardware device integrationEducation and Experience:BS/BA degree - IT related, preferred--- 5+ years of experience in Information Technology with 5+ years of application systems development and implementation--- 3+ years' experience managing direct reports--- 3+ years of experience required leading software projects leveraging Agile practicesUpon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Richmond , Manager, Application Systems, Executive , Richmond, Virginia