Director, Marketing Services
Company: CarMax
Location: Richmond
Posted on: January 12, 2021
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Job Description:
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway,
Richmond, Virginia, 23238CarMax, the way your career should be!
Director, Marketing Services Home OfficeAbout this jobThe Director
of Marketing Services is responsible for managing and leading a
team of skilled associates who are focused on marketing project
management, marketing print production and warehousing, lean
workflow practices, digital asset management, marketing compliance,
and capacity and resource planning. The Director of Marketing
Services also serves as the Marketing department initiative level
operations lead for Company strategic initiatives. Marketing
Services serves as the backbone of the CarMax--marketing--team,
delivering planning, governance and support functions to allow
core--marketing--functions to focus on delivering value.What you
will do - Essential Responsibilities* Improve productivity and
return on investment via workflow experimentation, tools & process
optimizations* Develop highly engaged team, growing skills and
expanding talent pool* Maintain proactive communications regarding
account status across multiple account stakeholders including
creative team members, strategy managers and senior management. *
Business owner and requirements driver for workflow and process
management software. Assess and then continually innovate and
improve Marketing Services processes and workflow. * Constantly
monitor and improve customer satisfaction as it relates to
successful project management` * Create and document marketing
services operations best practices policies and procedures and
provide detailed Trend Analysis reporting on all creative job
performance. * Manage, lead and develop a team of associates across
project management, asset management, and partner management
functions through timely performance feedback delivered during
day-to-day observations, file reviews and an annual performance
review. * ?Responsible for creating individual development plans
and business objectives designed to enhance and assist associate
growth. * Support the leadership of cross-functional project teams
that include strategy, creative, analysts and production through
all phases of the project.* Develop and track productivity
measurements including output, cycle time, quality, and resource
allocation* Oversee DAM system optimization, ongoing
implementation, and roadmap* Continue to optimize workflow
management tools and process for internal teams and agency
partners.* Fully deploy agile teams with agency partners and
internal teams* Develop quarterly leadership report outs of
Marketing Service key functional areas* Manage capacity across
functional groups (including Creative Services, product teams,
agencies, install vendors and construction)* Ensure marketing
compliance with UDAP laws and all legal regulationsQualifications
and Requirements* Ability to complete tasks in a timely manner
while balancing time, multi-tasking and interruptions* Ability to
develop and execute a plan with minimal direction* Ability to build
and maintain strong relationships within immediate area of
business, and when necessary, identifies resources in other areas
of the business that can be utilized* Ability to provide "win-win"
solutions while resolving customer service issues in a positive and
professional mangerEducation and/or Experience:* Four-year college
degree (Marketing, Advertising or other related field) strongly
preferred, but not required* Twelve or more years of experience in
Project Management or Traffic Management in a creative environment*
Two or more years of experience working in an Agile Marketing
environment* Certified Scrum Master, Master Certificate in Project
Management and/or PMP Certification preferred* Experience working
with marketing workflow systems (i.e. Aprimo, Workfront, Davinci,
Infor, etc)* Experience working in an environment where marketing
compliance is a priority for the organizationAbout CarMax CarMax
disrupted the auto industry by delivering the honest, transparent
and high-integrity experience customers want and deserve. This
innovative thinking--around the way cars are bought and sold--has
helped us become the nation's largest retailer of used cars, with
over 200 locations nationwide.Our--amazing team of more than 25,000
associates work together to deliver iconic customer
experiences.--Along the way,--we help every associate grow their
career and achieve their best, at work and in their community. We
are recognized for our commitment to training and diversity and
are--one of the FORTUNE 100 Best Companies to Work For--.CarMax is
an equal opportunity employer, and all qualified candidates will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, protected veteran status, disability
status, or any other characteristic protected by law.Upon an
applicant's request, CarMax will consider reasonable accommodation
to complete the CarMax Job Application.
Keywords: CarMax, Richmond , Director, Marketing Services, Executive , Richmond, Virginia
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