Senior Manager, Network Services (Remote)
Company: CarMax
Location: Richmond
Posted on: January 14, 2021
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Job Description:
8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway,
Richmond, Virginia, 23238CarMax, the way your career should be! The
Senior Manager of Network Services will lead a team of advanced and
entry level network engineers and technicians that are responsible
for the resiliency and operational aspects of the CarMax enterprise
network. They will manage all aspects of complex design,
configuration, implementation and troubleshooting wired and
wireless communication infrastructure, supporting data, voice and
video in converged and non-converged configurations. Will also
lead, task plan and delegate, and mentor team members.The Network
Services Manager must maintain a detailed working knowledge of
network technologies and possess knowledge of a wide range of
applications and systems. The person should be driven by customer
satisfaction and have a firm grasp of troubleshooting, monitoring
tools, and escalation processes.Interaction with other teams within
the company for a variety of company initiatives will be required.
Additionally, this role will be responsible for day to day
personnel management which includes scheduling, managing staffing
requirements, hiring, development, coaching and evaluating team
members.PRIMARY DUTIES AND RESPONSIBILITIES ---Responsible for
short-term project planning to meet long-term goals. Works with Sr.
IT leadership and other managers to meet goals and provide business
solutions. Establishes the scope of projects, allocates the proper
resources, and monitors the progress. Provides status updates to
senior management. ---Responsible for delegating short-term
projects and monitoring the performance of associates. Assists with
removing roadblocks and utilizing technical knowledge to assist
associates with meeting goals. ---Works with Sr. management to
understand business plans and team objectives. Researches best
practices and executes short-terms plans for solutions to meet
objectives.---Responsible for assessing talent, identifying gaps in
talent, and identifying high performers. Provides development
guidance, creates IDPs to close gaps in talent, and provides
opportunities for stretch roles to develop future leaders. Sets
performance standards and holds team members accountable to
standards. ---Forecasts needed resources such as vendors,
technologies, consultants, staffing needs, and training for the
team to accomplish business objectives.---Responsible for managing
the selection, and contract negotiation for vendors of any software
packages or services that are utilized.---Has financial
responsibility for the team. Responsible for the team's budget and
evaluating ROI. SPECIALTIES: (Specific skill/knowledge
needed)---Provides direction to network resources in areas
including but not limited to: routing protocols, routers, switches,
firewall administration, MPLS, Private Line, VPN, DNS/DHCP, load
balancing and SSL. Hands-on experience in these disciplines is
required.---Produce network solutions in alignment with business
needs.---Reviews and approves network change activities initiated
by Network Services to ensure proper coordination, implementation
and validation procedures are in-place. Ensures conformance to
Technology Change Management / IT Service Management
policies.---Research, evaluate and recommend new network, system
management products and services, and new software and
hardware.---Provide necessary budget content and manages the
procurement of products or services.---Recommend and plans use of
new system features and hardware to improve overall operation of
system and productivity of staff.---Ensure all staff is provided
with training and resources needed to perform their jobs to the
most outstanding degree possible. Ensure all staff is provided with
frequent feedback and coaching in order to meet and exceed
individual and team performance goals consistently.---Manage and
encourages new ideas from staff to foster improvements through
innovations.---Empower the staff to be accountable and responsible
for their own actions and decisions.---Work closely with SMEs from
business partner teams to maintain a high performing and robust
network infrastructure.---Lead Network resources to execute
projects in the areas of wired and wireless WAN and LAN.---Assist
in providing scope and cost for projects.---Ensure the highest
levels of systems and infrastructure availability through proactive
infrastructure life cycle management and monitoring.---Monitor and
test system and tenant application performance for issues, identify
possible solutions, and work with developers and administrators to
implement those fixes.---Manage devices including routers,
switches, firewalls, load balancers, and other network equipment
and services.---Provide direct support in daily network and systems
operations including the evaluation of system utilization,
monitoring response time and primary support for detection and
correction of operational problems.QUALIFICATIONS:To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.---Guides team to
reach solutions to complex problems. Mentors associates to be great
problem solvers---Detailed orientated, able to analyze and research
data and reports; uses information to assist department with making
financial decisions---Evaluates the impact and ramifications of
decisions on the department and organization---Develops creative
solutions to problems---Ability to develop and promote other
associates for the group/team's needs---Able to summarize and or
present complex problems and/or technical information in a
simplified manner---Ability to prioritize and lead team to execute
short-term projects to meet long-term goals---Ability to develop,
execute and adjust a plan with a high degree of independence---Sees
beyond the current processes and identifies process
improvements---Must be willing to make recommendations and
challenge upwards when appropriate for the best interest of the
department---Ability to collaborate and build strong relationships
throughout the department---Promotes effective conflict resolution
by listening to others opinions and responding with a win-win
solution---Able to communicate to senior management, business
partners, and group/team with the appropriate information at each
level---Must keep team informed of goals, how they align with the
department's goals, and changes that impact the group/teamEDUCATION
and/or EXPERIENCE:---4 year IT degree or equivalent work
experience, preferred---3+ years of experience leading projects in
both agile and waterfall methodologies, required---3+ years of team
management experience---Distributed Enterprise Network experience,
preferred---DevOps experience, preferredUpon an applicant's
request, CarMax will consider reasonable accommodation to complete
the CarMax Job Application.
Keywords: CarMax, Richmond , Senior Manager, Network Services (Remote), Executive , Richmond, Virginia
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