FT Customer Service Manager

Company: FoodLion
Location: Grottoes
Posted on: November 22, 2021

Job Description:

Job Title: Customer Service ManagerDepartment: Front EndReports To: Store ManagerPrimary Purpose:Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.Duties and Responsibilities:-- - Manage the Front End, including hiring, training, and developing associates-- - Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports-- - Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy-- - Support the achievement of budgeted financial and operating results-- - Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers-- - Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations-- - Control store expenses through proper ordering, care for supplies and equipment-- - Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems-- - Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained-- - Ensure Front End schedules are written to provide extraordinary customer service at all times-- - Maintain all register and Front End equipment and place service calls in an efficient manner which doesn't stall the execution of delivering a fast and easy check out experience-- - Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions-- - Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses-- - Ensure proper control of all store funds and company assets-- - Observe and correct all unsafe conditions that could cause associate or customer accidents-- - Record and report all associate and customer accidents in accordance with established Food Lion procedures-- - Ensures compliance with local, state and federal regulations-- - Adheres to all company guidelines, policies and standard practices-- - Maintains security standards-- - Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses-- - Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales-- - Performs all other duties as assignedQualifications:-- - A high school graduate or equivalent preferred-- - Ability to lead and manage a team-- - Strong understanding of store operations and merchandising techniques preferred-- - Excellent interpersonal, organizational, communication and customer service skills-- - Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances-- - Ability and willingness to learn multiple tasks and technical requirements of the job-- - Ability to use technical information to solve problems-- - Must meet minimum age requirements to perform specific job functions-- - Must be able to meet the physical requirements of the position, with or without reasonable accommodations-- - Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager"-- - or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditationPhysical Requirements:-- - Ability to use computers and other communication systems required to perform job functions-- - Ability to use hand held computers for orders, mark downs, scan outs, and inventory-- - Stand 100% of the time, frequently walking short distances-- - Ability to push or pull up to 2000 pounds using a pallet jack or float-- - Perform repetitive hand and arm motions-- - Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion-- - Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners-- - Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level-- - Meet established volume activity standards for the position-- - Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time-- - Have sufficient visual ability to check invoices, dates, and other written documentsJob Type: Full-timePay: $13.50 - $20.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceHealth savings accountPaid time offTuition reimbursementVision insuranceSchedule:Monday to FridayWeekend availabilityEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location

Keywords: FoodLion, Richmond , FT Customer Service Manager, Executive , Grottoes, Virginia