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Senior Manager - Training- Work From Home

Company: C3/CustomerContactChannels
Location: Richmond
Posted on: November 22, 2021

Job Description:

Company Overview Join us on our mission to elevate customer experiences for people around the world.-- As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you---ll love today!Position Responsibilities---Manages and coordinates --the planning, design, and implementation of training programs and effectiveness, new trainer onboarding, continuing education, policies and procedures in partnership with internal and external stakeholders--- Administration of employee training, including evaluating training needs, evaluating and revising current course materials, and analyzing course feedback--- Manage the development of the team with individual coaching weekly, including mentoring, coaching, review/looking forward to planning, personal/professional development, and removing obstacles; this includes performing and/or coordinating weekly trainer observations--- Administration of managerial tasks, including payroll approval, dashboards, client and executive leadership needs analysis and program reporting--- Experience in leading new hire training program of 10K plus new hires during aggressive healthcare and customer service ramps--- Experience in managing multiple clients, potentially across multiple geographies--- Partner with Everise Leadership on complete client implementation/management from a Training perspective --- focusing on Trainer hiring, ramp plans, Training hours, etc.--- Ability to drive graduation results with low attrition and increased speed to competency--- Experience in new hire learning in virtual or brick and mortar environment--- Understanding and ability to understand, analyze and collaborate on training attrition performance in comparison to financials needs and results--- Ability to manage multiple clients in fast paced environment ----------------- Experience and able to execute change management ----------------- Understanding and ability to drive root cause analysis improvements and strategic planning--- Other duties and projects as assignedPosition Requirements:High school diploma or GED requiredBachelors or Associates degree preferred3-5 years Training Facilitation2-3 years call center experience --- BPO heavy ramp experience1-2 years supervisory/management experienceProficient in MS Office- specifically excel and power point.-- As well as the use of company-specific systems and /programsUnderstanding and experience with Adult Learning Principles1-2 LMS management and usage experienceFacilitation and training experienceSelf-MotivatedStrong project Management and Problem-Solving skillsStrong interpersonal skills- both internally and with ClientsStrong communication skills; written and verbalInstructional Design understanding and ability to gather and present feedback to internal and external stakeholdersIf you---ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Keywords: C3/CustomerContactChannels, Richmond , Senior Manager - Training- Work From Home, Executive , Richmond, Virginia

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