Company: First Watch Inc.
Posted on: January 15, 2022
Operations Manager - Job Description
I. - - Job Summary
The Operations Manager is responsible for supporting the mission,
vision and values of First Watch Restaurants through all that
he/she does in their role every day. The Operations Manager will
work towards accomplishing stated goals and objectives to achieve
desired results while focusing on the long- term profitability of
the company and developing restaurant staff.
II. - - Essential Job Duties and Responsibilities
The essential functions in this job description are not
all-inclusive of this position's duties and responsibilities. -
Reliable and dependable attendance is required.
Provide management coverage and direct supervision of operations in
an individual restaurant.
Exercise basic shift-to-shift financial control to meet the
restaurant sales, revenue and profitability goals.
Assist in meeting or exceeding established sales, revenue and
profitability goals, SLEBITDA movement in a positive direction.
Manage and assist the General Manager in the management of, all
revenues, cash, credit and company collateral and in ensuring that
all are properly deposited and accounted for, and are secured into
the company's operating bank account.
Identify and resolve sales and profit problems at the
Provide efficient and professional service at an appropriate level
to meet or exceed customers' expectations and respond to customer
feedback, handle customer concerns/needs and assist other team
members in addressing customer concerns/needs.
Ensure the integrity and operational functionality of all POS and
security systems and equipment.
Ensure that the restaurant equipment is kept in satisfactory
working order maintaining the highest degree of usability and
Ensure company standards in product and restaurant
Supervise food handling procedures and operational processes.
Ensure safe working conditions as required by OSHA and federal,
state and local governing bodies.
Report and arrange for any necessary maintenance and repair
Manage all internal/external communications in a timely and
Verify and complete all required paperwork on a timely basis.
Supervise, guide and train team members both front of the house and
back of the house to meet established objectives.
Communicate with hourly employees and customers and provide
positive feedback and promote a positive image of the restaurant
and good employee morale.
Ability to perform the duties and responsibilities of all positions
at the restaurant and proficient in performing such duties, in
order to role model and teach appropriate skills and behaviors in
the restaurant, and through instruction and supervision, train and
develop hourly employees.
Train staff in all proper End of Day procedures, including check
Regularly counsel and coach hourly employees.
Entrusted with decision-making authority to suspend employees
pending review of the situation by the General Manager, and to
discharge an employee immediately for instances of serious
Evaluate hourly staff via formal performance evaluations with the
Set goals and assignments for team members, including recognizing
good performance and coaching poor performers.
Delegate tasks to team members and ensure all required tasks are
performed and completed effectively.
Lead and run a shift effectively as the manager in charge.
Execute effective use of the Daily Shift Card and Red Book.
Open and/or close an individual restaurant ensuring all tasks and
paperwork are properly completed.
Ensure maintenance of a safe and harassment free workplace.
Entrusted to take quick and responsible action in solving problems
and to use reason when dealing with and responding to complaints by
customers and/or hourly team members' disciplinary issues.
Assist General Manager in forecasting and determining scheduling
needs for the individual restaurant.
Prepare and post weekly work schedules, and ensure the schedule is
Assist in addressing issues resulting from violations on Health or
Steri-tech Inspections in a timely and professional manner.
Safeguard all company assets, including funds, equipment, and the
facility and take appropriate action as and when necessary.
Assist in completing payroll, weekly, mid period and End of Period
administration work properly.
Effectively promote First Watch outside the restaurant.
Obtain and maintain safe food handler certifications.
Through communication with the General Manager, handle customer and
staff incidents, accidents, injuries and complaints in a timely and
Regularly interview applicants for employment, assist in making
hiring decisions for the restaurant, and regularly coach and train
Ensure compliance with federal, local, and state laws, company
policies and procedures.
The Operations Manager will oversee a staff of up to 40 employees.
The Operations Manager will assist the General Manager in
overseeing and supervising revenue operations in excess of one
I. - Qualifications
A High School Diploma
Completion of the Culinary and Food Expert (CAF--) training
Minimum two years of experience in a service-oriented, hospitality
industry such as hotel, resort, restaurant, retail, entertainment
Effective oral and written communication skills
Regularly work 50-55 hours per week
Must hold a valid driver's license and drive for company business
Ability to manage, lead, coach, teach and train others, including
with respect to culinary duties and host and service duties
Knowledge of accounting and financial management principals with
focus on budgeting and forecasting revenue goals and objectives
Human Resources management skills in employee relations, recruiting
and retention and employee recognition
Ability to supervise and oversee a team of hourly employees
Ability to work with minimal supervision and determine task
Ability to make difficult and quick decisions
Advanced analytical and problem-solving skills
Excellent computer skills with emphasis on MS operating systems
Exceptional organizational skills and attention to detail
Strong communication, presentation and writing skills
Ability to communicate effectively with all levels of
Ability to work well under pressure in a fast paced, dynamic
Ability to multitask and prioritize effectively
Ability to effectively manage teams as well as work effectively as
part of a team
Passion for providing excellent service and quality
Additional Physical Requirements:
Must be able to frequently stand, walk, view computer monitors,
give & receive oral communication, bend, squat, reach above
shoulder level, and discern color
Must be able to regularly lift/carry up to 20 lbs.; occasionally
lift/carry up to 40 lbs.
Must be able to do repetitive simple grasping, fine manipulation,
and pushing & pulling on a frequent basis
Must be able to tolerate temporary exposure to extreme temperatures
and temperature changes
A daytime schedule with no night shifts - ever.
Competitive pay and benefits including health, 401k and paid
Opportunities to advance
We try not to take ourselves too seriously, but there are a few
things we look for in our employees:
Passion for fresh food and customer satisfaction
Unfailing work ethic and integrity
Positive attitude and team spirit - we know if you get our "You
First" culture right, most of the other stuff will happen naturally
on its own
Open to applicants who do not have a high school diploma/GED
A good fit for applicants with employment gaps or just entering or
returning to the workforce with limited experience and
First Watch is an Equal Employment Opportunity Employer -- All
employment decisions are based on merit, qualifications and
abilities. We do not discriminate in our employment opportunities
on the basis of race, color, religion, sex, national origin, age,
disability, marital status, veteran status, citizenship, sexual
orientation, gender identity or expression, or any other
characteristic protected by the law.
Keywords: First Watch Inc., Richmond , Operations Manager, Executive , Richmond, Virginia
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