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Operations Manager - LifeWorks

Company: Aramark
Location: Richmond
Posted on: January 16, 2022

Job Description:

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter.


Founded in 2008, LifeWorks Restaurant Group creates customized restaurants in office buildings that are unique to each client organization we serve. Our goal is to "Inspire Life at Work" and our chefs are dedicated to the creation of menus that use local ingredients to prepare sustainable, authentic dishes from scratch each day. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes a transparency with its partners, from space design and delivery to the marketing of the final, branded product. For more information, please visit:


Provide overall leadership, guidance, and direction to the Lifeworks team as it strives to provide the highest quality in standards and services. To act as the main liaison between the client and Lifeworks staff. Ensure that Lifeworks and client financial obligations are met. Designated to act for Lifeworks on all contract matters relating to the daily operation of the contract as well new account openings and special projects.

Key objectives for this role will be:

  • Act as the main point of contact for account openings and special projects
    • Participates in establishing unit financial and operational goals, including qualitative standards for service. Goals must reflect an understanding of client objectives, Lifeworks contractual obligations and Lifeworks policies for service and quality.
    • Assists in development and implementation of employee programs.
    • Assists in writing and implementation of local policies.
    • Writes proposals for capital purchases by client.
    • Cooperates with Unit Controller in preparing financial forecasts.
    • Develops action plans that will guide both routine and special program activity toward established goals and forecasts. Directs and delegates responsibilities in order to execute plans.
    • Participates in overall direction and control of operation through inspection tours, maintenance of client relations, prompt resolutions, prompt resolution of guest complaints, etc.
    • Enforces safe practices in the use, storage, and maintenance of facilities, equipment, material, and tools.
    • Follows and trains employees on policies, procedures, and regulations of Aramark.
    • Works with other senior team members to coordinate activities of the various departments, insuring that a total quality product is delivered at all times
      It is expected that the successful candidate will have the following personal attributes:
      • The ability to manage in a diverse environment with focus on client and customer services, entrepreneurship, and building and growing a strong business is essential to success in this role
      • Ability to taste and smell food to determine quality and palatability.
      • Ability to communicate effectively with clients, senior management, and Aramark support staff.
      • Proven experience leading and inspiring teams at all levels of the organization
      • Should exhibit the ability to respond effectively to changing demands.



        The ideal candidate will have the following professional experience and skills:
        • Bachelor's degree in Food Service Management, Business Administration, or other related field, plus a minimum of 8 years relevant experience.
        • Proficiency in all Microsoft Office applications is required.
        • P&L accountability and/or contract-managed service experience is desirable

Keywords: Aramark, Richmond , Operations Manager - LifeWorks, Executive , Richmond, Virginia

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