Company: Combined Insurance
Posted on: January 16, 2022
The Agency Director (AD) is primarily responsible for driving
overall executive direction of the Agency's performance in the
assigned market(s), in premium & policyholder growth,
organizational development, in accordance with Independent Agency
policies and systems.
The AD will manage and develop Agency Leaders (AL) in an assigned
territory. The AD will also collaborate with ALs to support Agency
Coordinators (AC) and Independent Agents (IA) to ensure each market
is operated at optimum level in terms of production and sourcing &
appointment of IAs.
The AD will assist in the development and delivery of optional
training and education initiatives for Agency Coordinators and
Executive Sales Direction
Help establish the general direction of their assigned
Assess and adapt plans and priorities to address service gaps
and/or operational challenges
Oversee the coordination of all aspects of sales, training, and
operational support for all levels of their sales organization.
Sourcing & Development
Provide support to the ALs and ACs with sourcing prospective new
Independent Agent candidates and independent agencies to sell
Make recommendations on accepting/rejecting candidates for
appointment as Independent Agents.
Work with ALs to identify targeted training needs.
Ensure customer service requests received at Market Office are
Work with ALs to ensure administration and implementation queries
are channeled appropriately.
Support ACs and Independent Agents with sales tools and their
Analyze and manage performance of all levels (Individual Sales
Agents, Agency Leaders and Agency Coordinators) of the assigned
Works with Carrier Compliance team to ensure that agency sales are
done in compliant manner and in accordance with state
Serve as the main conduit to ask carrier for service and answering
questions about operations and implementation.
Business Acumen: The ability to apply technical expertise, special
knowledge, maturity and judgment to business issues and, as a
result, improve Chubb and/or team performance. Demonstrates
technical, business and market knowledge and leverages it to
Chubb's advantage. Is analytical, data-driven and fact-based in
decision-making. Remains an active student of the Chubb Insurance
business. Maintains both a "big picture" perspective and a detailed
operational understanding of one's own area of responsibility.
Influence: Understands how the company works, manages the matrix,
and collaborates with and influences others to get things done,
even without formal authority. Communicates effectively and
passionately about our business. Is able to persuade, convince and
influence people on important issues. Anticipates and prepares for
how others will react and can overcome resistance. Deepens
relationships at all levels - within Chubb and outside.
Inclusive Team Leadership: Effectively manages the performance of
all team members, motivating and inspiring others toward achieving
specific goals. Is able to adapt leadership style to individual
differences and preferences; allows for divergent views and manages
constructive conflict. Fosters high collaboration within own team
and across the company; constantly acts and thinks "One Chubb".
Defines clear roles and responsibilities while holding others to
high performance standards. Has an inclusive mindset; creates and
maintains an inclusive environment of teamwork and collaboration
that is motivating for others. Takes a genuine interest in
employees, providing them with feedback and opportunities to
support their professional development. Actively seeks to build a
diverse team and leverages different capabilities.
Execution: Effectively and efficiently uses personal initiative,
managerial authority and organizational resources to deliver on
commitments. Continuously reviews operating plans and measures
results. Creates a clear line of sight between individual actions
and the broader business goals. Pushes oneself and others to
deliver results. Does not tolerate mediocre performance - taking
appropriate action with those who are not meeting.
Ownership: Takes full accountability for achieving (or failing to
achieve) desired results. Maintains momentum under pressure and
shows persistence in overcoming obstacles. Uses constructive
feedback to improve performance and results. Accepts accountability
for team success or failure. Is optimistic about the future of
Chubb and takes personal pride in the company.
Integrity & Courage: Upholds and models Chubb values, even in
challenging situations, when making decisions and communicating to
others. Sets a good ethical example and acts as a role model for
others, even when it's difficult to do so. Is direct, truthful and
widely trusted. Demonstrates confidence in one's own opinion,
analysis or point of view. Raises difficult issues with others in
order to improve business performance.
Strategic Focus: Incorporates a long-term perspective on Chubb and
the markets in which Chubb operates into both planning and
execution. Understands how one's own team, unit or function fits
into the broader Chubb strategy and sets priorities accordingly.
Anticipates future trends and builds or adjusts business plans
accordingly. Creates a compelling picture of the future that
inspires others. Uses customer and client insights to adjust and/or
drive product and service solutions.
EDUCATION AND EXPERIENCE
Stable work history & proven success
Minimum of 7 years Insurance Sales & Management experience
Demonstrated leadership skills
Intermediate PC skills required
College Degree preferred
Life, Accident, and Health license required prior to employment
Keywords: Combined Insurance, Richmond , Agency Director, Executive , Richmond, Virginia
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