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Senior Customer Success Manager - Chicago, New York or London (Remote)

Location: Richmond
Posted on: January 16, 2022

Job Description:

Senior Customer Success Manager - Chicago, New York or London

About Us

At EVRYTHNG we are blazing a trail in the digitisation of physical products, applying the latest technologies in blockchain, machine learning and big data analytics. Our team members are proud to work with some of the world's biggest brands. EVRYTHNG is an agile, fast-paced startup environment, with offices in London, New York, Beijing, Minsk and Lausanne.

The EVRYTHNG Product Cloud--- helps consumer product brands run their business differently by knowing what their products know. EVRYTHNG's customers see and learn from each product's journey, end-to-end from factory to consumer, and beyond. EVRYTHNG helps businesses use this information to operate with agility & integrity, and gather & apply data intelligence in real time.

The EVRYTHNG Product Cloud--- links every product item to its Active Digital Identity--- on the web - joining-up product data at every point in the value chain for visibility, validation, real time intelligence, and to connect with people. EVRYTHNG's customers include the world's leading brands in sectors ranging from apparel, beauty & personal care, to home goods, to beverage. EVRYTHNG is World Economic Forum Global Innovator, and EVRYTHNG's founders originated the W3C Web of Things & GS1 Digital Link global standards. EVRYTHNG won the 2020 Fast Company World Changing Ideas Award.

We're already shaking up an industry and we're looking for innovators, leaders and go-getters to join us in achieving our audacious goals. It couldn't be a better time to join the team and play your part in delivering the digital future.

The role

Taking care of EVRYTHNG customers and developing long term relationships is crucial to achieving our goals. A Customer Success Manager at EVRYTHNG will become the customer's trusted advisor by providing best-in-class service. They will be the voice of customers and provide input into our product strategy and business operations.

The Customer Success Manager role will report to the Vice President of Customer Success.

What you'll do:

  • Become the product and solution experts.
  • Deeply understand our customers' business objectives and become a trusted advisor.
  • Strategise with the Account Executives to develop account plans to drive accelerated platform adoption and revenue growth.
  • Identify risks, develop and execute mitigation strategies.
  • Advocate on behalf of customers and provide input into the EVRYTHNG product and business strategy.
  • Manage client escalations.
  • Ensure that internal stakeholders are aware of account developments.
  • Execute and improve the defined lifecycle processes and touchpoints for customers.


    Ideally you'll have:
    • 5+ years of client service experience in SaaS or Management Consulting
    • Track record of building trusted client relationships and driving growth
    • To Proactively define goals and collaborate with different stakeholders to achieve them
    • Great listening skills and empathy
    • Excellent communication skills
    • The foundation to quickly understand a client's business
    • Energy to thrive in a fast-paced work environment
    • Sourcing/supply chain/Marketing background (Bonus)


      What you'll receive (benefits)
      • Generous holiday benefits
      • Competitive healthcare benefits
      • 401k plan
      • Competitive salary
      • Flexible working

        To be considered for this opportunity you must include a detailed letter of application telling us why you feel you are the right person for this role. Applications received without a covering letter will be automatically disqualified.

        We are an equal opportunities employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

        To all recruitment agencies: EVRYTHNG does not accept agency resumes.

        As part of our recruitment process, EVRYTHNG collects, stores and processes personal data relating to job applicants.. By submitting your personal information, you are consenting to EVRYTHNG holding and using it in accordance with this policy.

        In order to be considered for this opportunity you must have the right to work in the United States of America and be presently residing in the United States of America.

Keywords: EVRYTHNG, Richmond , Senior Customer Success Manager - Chicago, New York or London (Remote), Executive , Richmond, Virginia

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