Product Manager, Customer Growth & Line Management

Company: Mission Lane
Location: Richmond
Posted on: May 15, 2022

Job Description:

Job DescriptionMission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?We're looking for a passionate, customer obsessed, and analytically minded individual to join our Credit Line Management team as a Product Manager.

This is a unique opportunity to be a key difference maker at a company that's on the verge of becoming the household name in financial products for the 50% of Americans who are not served by traditional financial institutions.

The impact you'll make:You'll drive forward our mission of financial inclusion by shaping and implementing policies, tools, and features that reward and grow with our customers through our line increase program. You will do this by…

• Identifying customer needs related to line management - where are we not meeting the bar?
• Ensuring your stakeholders have the tools and data necessary to construct and manage these credit policies
• Defining policy rules as they are to be implemented within our microservices
• Advocating for the customer
• Balancing the critical goals of delivering exceptional experiences to our customers, managing portfolio risk, and supporting portfolio growth You'll thrive in this role if:
  • You are customer obsessed, and focus on solving for customer needs rather than executing against initiatives
  • You have 3+ years of Product Management experience, particularly in a highly regulated space such as Fintech
  • You have a quantitative, analytical, and data driven background
  • You have previous experience partnering with technical stakeholders such as Data Science and Analytics teams
  • You can rally cross-functional teams around a customer-centric vision and goals
  • You actively seek out multiple opinions, yet make independent decisions and influence positive outcomes
  • You take a diligent approach to prioritization Our core tech stack includes:React Native / React JavaScript / TypeScript / Node.js / Kotlin / Java / PostgreSQL / Kubernetes / GCP At Mission Lane, we're looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don't hesitate to reach out.We're committed to ensuring our team members have balance in their lives. Our comprehensive benefits package provides the support you need to thrive at work and at home.
    • Work: An engaging culture with access to training programs and advancement opportunities
    • Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
    • Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.
      
      More about Mission Lane:Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we've rapidly grown to almost 2 million customers.It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn't done. We are actively developing new products designed to meet our customers where they are, according to their needs.We get it - life happens. That's why Mission Lane is hard at work paving a better way forward.Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday. *****Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third-party recruiters.

Keywords: Mission Lane, Richmond , Product Manager, Customer Growth & Line Management, Executive , Richmond, Virginia