Customer Success Integrations Engineer Manager
Company: Capital One
Location: Richmond
Posted on: May 16, 2022
Job Description:
Towers Crescent (12066), United States of America, Vienna,
VirginiaCustomer Success Integrations Engineer ManagerAt Capital
One we bring personalized financial experiences to the fingertips
of our consumers no matter where they are or what app they are
using. To achieve this, we rely on strategic partnerships and data
exchange integrations. Capital One works closely with many partners
including Mint.com, Walmart, Google, and Credit Sesame to integrate
and launch Capital One experiences within their applications. The
Partner Success team has been critical in transforming the
partnership experience providing an effective model for
integrations, support and servicing partnerships. We leverage a
robust developer platform to drive value with our partners for our
consumers. We are a high-energy, fast-paced and entrepreneurial
team, and you will have an opportunity to shape our team s future.
We are seeking an Integrations Engineering Manager who is
passionate about technology and creating delightful fintech
experiences. The Integrations Engineering Manager will lead a team
of integrations and support engineers, fostering a culture of
service, excellence, trust and inclusivity. They will serve as a
trusted technical consultant to executives, peers in Product and
Technology, and to our most strategic partners as they onboard to
Capital One API s on the DevExchange platform.Key responsibilities
include
- Lead a team of integrations and support engineers, providing
technical mentorship and fostering a culture of personal and
professional growth
- Manage stakeholders at all levels of the organization,
leveraging high quality consultation and solutions engineering
services to empower Capital One executives as well as peers in
Product and Technical teams
- Craft highly engaging technical documentation to educate and
delight shareholders across the Enterprise
- Empower partners to build on the DevExchange developer platform
by equipping integrations engineers with necessary tools (access
keys, SDKs etc) and knowledge to successfully complete
integration.
- Gain subject matter expertise on Capital One APIs, technology,
and services to communicate with new and current partners for
implementation, training and enablement.
- Manage complex, high value IT consulting projects that require
the coordination of development work on multiple platforms and
across multiple teams to achieve the desired outcome.
- Build and maintain excellent internal and external client
relationships.
- Drive the user feedback loop to prioritize high value features
on product roadmaps.
- Execute on organization-level objective of providing a
best-in-class B2B partnership experience.
- Identify opportunities to reduce friction in the partner
onboarding process.
- Maintain auditable partnership records in Salesforce CRM.
- Perform with minimal direction and work independently in a
fast-paced environment.
- Communicate well across executive, technical and non-technical
audiences.
Basic qualifications
- Bachelor s Degree in Information Systems or Computer
Science
- 2+ years of management experience
- 6+ years of experience in integrations, software or devops
engineering
- 6+ years of experience with system integration technologies
(RESTful APIs, OAUTH 2.0, Gateway or TLS)Preferred qualifications
- 4+ years of experience in Agile practices
- 2+ years of experience with AWS, GCP, Microsoft Azure, or
another public cloud service
- 4+ years of experience developing enterprise applications in at
least one of the following: Java, Scala, Python, Go,
Javascript/TypeScript, Angular/React.js, or Node.js
- 4+ years of experience using open source frameworks to develop
enterprise applicationsAt this time, Capital One will not sponsor a
new applicant for employment authorization for this position.No
agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections
4901-4920; New York City s Fair Chance Act; Philadelphia s Fair
Criminal Records Screening Act; and other applicable federal,
state, and local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1-800-###-#### or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Richmond , Customer Success Integrations Engineer Manager, Executive , Richmond, Virginia
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