Customer Success Integrations Engineer Manager

Company: Capital One
Location: Richmond
Posted on: May 16, 2022

Job Description:

Towers Crescent (12066), United States of America, Vienna, VirginiaCustomer Success Integrations Engineer ManagerAt Capital One we bring personalized financial experiences to the fingertips of our consumers no matter where they are or what app they are using. To achieve this, we rely on strategic partnerships and data exchange integrations. Capital One works closely with many partners including Mint.com, Walmart, Google, and Credit Sesame to integrate and launch Capital One experiences within their applications. The Partner Success team has been critical in transforming the partnership experience providing an effective model for integrations, support and servicing partnerships. We leverage a robust developer platform to drive value with our partners for our consumers. We are a high-energy, fast-paced and entrepreneurial team, and you will have an opportunity to shape our team s future. We are seeking an Integrations Engineering Manager who is passionate about technology and creating delightful fintech experiences. The Integrations Engineering Manager will lead a team of integrations and support engineers, fostering a culture of service, excellence, trust and inclusivity. They will serve as a trusted technical consultant to executives, peers in Product and Technology, and to our most strategic partners as they onboard to Capital One API s on the DevExchange platform.Key responsibilities include

• Lead a team of integrations and support engineers, providing technical mentorship and fostering a culture of personal and professional growth
• Manage stakeholders at all levels of the organization, leveraging high quality consultation and solutions engineering services to empower Capital One executives as well as peers in Product and Technical teams
• Craft highly engaging technical documentation to educate and delight shareholders across the Enterprise
• Empower partners to build on the DevExchange developer platform by equipping integrations engineers with necessary tools (access keys, SDKs etc) and knowledge to successfully complete integration.
• Gain subject matter expertise on Capital One APIs, technology, and services to communicate with new and current partners for implementation, training and enablement.
• Manage complex, high value IT consulting projects that require the coordination of development work on multiple platforms and across multiple teams to achieve the desired outcome.
• Build and maintain excellent internal and external client relationships.
• Drive the user feedback loop to prioritize high value features on product roadmaps.
• Execute on organization-level objective of providing a best-in-class B2B partnership experience.
• Identify opportunities to reduce friction in the partner onboarding process.
• Maintain auditable partnership records in Salesforce CRM.
• Perform with minimal direction and work independently in a fast-paced environment.
• Communicate well across executive, technical and non-technical audiences.
  Basic qualifications
  • Bachelor s Degree in Information Systems or Computer Science
  • 2+ years of management experience
  • 6+ years of experience in integrations, software or devops engineering
  • 6+ years of experience with system integration technologies (RESTful APIs, OAUTH 2.0, Gateway or TLS)Preferred qualifications
    • 4+ years of experience in Agile practices
    • 2+ years of experience with AWS, GCP, Microsoft Azure, or another public cloud service
    • 4+ years of experience developing enterprise applications in at least one of the following: Java, Scala, Python, Go, Javascript/TypeScript, Angular/React.js, or Node.js
    • 4+ years of experience using open source frameworks to develop enterprise applicationsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Richmond , Customer Success Integrations Engineer Manager, Executive , Richmond, Virginia