Manager of Patient Services

Company: Richmond Society for the Prevention of Cruelty to
Location: Richmond
Posted on: May 16, 2022

Job Description:

Job DescriptionMANAGER OF PATIENT SERVICESSusan M. Markel Veterinary Hospital at the Richmond SPCA Full-time exempt, 40 hours per week Reports to the Hospital DirectorThe Richmond SPCA is one of our region's most beloved non-profit organizations. As a national no-kill leader in animal welfare, the Richmond SPCA is building a more compassionate community through the delivery of crucial programs of pet adoption, retention, training, advocacy, humane education, and more. Annually, we rescue, rehabilitate and adopt out nearly 4,000 homeless animals while also providing our community with vital safety net programs designed to keep pets in loving homes and out of shelters.The Susan M. Markel Veterinary hospital provides quality care at a reduced cost to pets in the Greater Richmond region. It is our mission to ensure that families have access to affordable treatment options for their companion animals, regardless of financial hardships. We are seeking a Manager of Patient Services to join our team in providing high quality of care to pets of income-qualified guardians in the Greater Richmond community as well as pets adopted from our center. This is a unique opportunity to join a well-respected group of doctors, technicians and support staff.ESSENTIAL FUNCTIONS:

• Hire and manage (to include scheduling) medical support staff
• Assist in triage of urgent medical cases
• Conduct daily assessments of the operational needs of the hospital
• Manage physical inventory (to include pharmaceuticals, kennel supplies, consumables, etc.) and medical equipment maintenance
• Create and implement procedures and protocols that will increase efficiencies and maximize effectiveness in both treatment and surgical areas
• Create, implement and maintain training guidelines and resources for medical support staff, to include treatment and surgical training manuals
• Monitor employee progress during training and provide feedback as needed
• Coordinate with the Hospital Director and Manager of Client Services to create and distribute regular staff memos and lead monthly medical staff meetings
• Conduct yearly employee reviews for medical support staff in collaboration with the Hospital Director
• Provide excellent customer service to all clients, while motivating support staff to do the same
• Other job-related duties as assigned
• Attend and participate in all required trainings and meetingsREQUIREMENTS:
  • Able to react to change productively
  • Daytime availability Monday through Friday
  • Reliable transportation, including during inclement weather
  • Able to work in a high volume, fast-paced, high-stress environment
  • 18 years of age or older
  • Successful completion of a background check
  • Documentation of COVID-19 vaccination status or an approved accommodation*QUALIFICATIONS, SKILLS & EXPECTATIONS:
    • 3+ years of management experience preferred
    • Excellent attention to detail
    • Integrity and a dedication to the hospital's mission
    • Uncompromising commitment to the wellbeing of every patient
    • Compassion for both patients and clients
    • Professional, accurate, prompt and effective communication with members of the public and colleagues via email, phone and in person
    • Work cohesively and respectfully with team members from a variety of departments
    • Strong computer skills (Word, Excel, MS Outlook)
    • Proficiency with Avimark is preferred
    • Able to learn new software quickly and completely
    • Able to maintain existing organizational systems
    • Punctual with a sense of urgency
    • Flexible and able to effectively multi-task and manage competing priorities and deadlines
    • Able to adapt to and accommodate changing demands
    • Prior experience in a shelter or fast-paced hospital a plus
    • Resourceful, positive, get-it-done attitude and strong work ethic
    • A collaborative, team-oriented and professional work style
    • Able to work independently
    • Able to maintain confidentiality of sensitive information
    • Commitment to the mission of the Richmond SPCA, which is to practice and promote the principle that every life is preciousPHYSICAL JOB REQUIREMENTS:
      • Able to routinely lift 40-50 lbs.
      • Able to work around animals (including those who are sick or injured or who have behavior challenges), loud noises, cat litter, animal waste, and various chemicals
      • Able to bend and use your arms in a repetitive manner
      • Able to kneel, stoop, and use stairs
      • Able to be on your feet for an entire 8-hour shift
      • Willing to work in all weather conditionsWORK ENVIRONMENT:
        • Rapid pace with exposure to potential hazards including animal waste and disinfectants
        • High levels of noise
        • Potential for animal bites and scratches and diseases that are zoonotic (can be transmitted from animals to people)
        • All employees are eligible to become clients of the low-cost, full-service Susan M. Markel Veterinary Hospital of the Richmond SPCA and have access to an Employee Assistance Program and 401(k) retirement plan. Full-time employees are eligible for insurance benefits, including medical, dental, and vision, life insurance, short-term disability, and paid time off. The Richmond SPCA is a qualified employer for the Public Service Loan Forgiveness Program. Individuals interested in applying for the position should submit a completed resume with their application. Selection for this position will be contingent on the successful completion of a background check. If you are selected for an interview, you will be contacted. No phone calls or walk-ins, please.*Effective August 19, 2021, the Richmond SPCA will require documentation for all new hires, prior to their first day of work but after their acceptance of an offer of employment, showing that they have started the vaccination process (have received at least one dose) and have scheduled their second dose (if receiving a two-dose series), are fully vaccinated against COVID-19, or otherwise are requesting an approved accommodation.

Keywords: Richmond Society for the Prevention of Cruelty to , Richmond , Manager of Patient Services, Executive , Richmond, Virginia