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Global Resource Manager

Company: Integrated Global Services (IGS)
Location: Richmond
Posted on: June 25, 2022

Job Description:

About UsIntegrated Global Services is an international provider of surface protection solutions headquartered in Virginia, USA. We operate operational hubs, subsidiaries, and sales offices around the world to service our global clients. We have over 30 years of experience helping customers solve metal wastage and reliability problems in mission critical equipment and are an industry leader in the development and application of solutions to corrosion and erosion problems in challenging operating environments.IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world's leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance.Position Summary:Reporting to the VP of Global Operations, our Global Resource Manager will be responsible for understanding customer demand and aligning it with IGS' operational capacity to ensure proper allocation of manpower, equipment and other resources. This person will Lead and conduct regular project planning activities with stakeholders (Sales/Manpower Managers/Project Managers), analyzing large sets of data (Excel & Custom programs) to determine the most efficient utilization of manpower and equipment to meet customer demand. Essential Duties & Responsibilities

  • Management of IGS critical infrastructure and equipment worldwide (not shipping/logistics, but rather, key resource planning so that Directors do not have that on their plate)
  • Operations support of IGS RIC-based training and shop activities, including responsible for managing visiting teams of employees from other IGS business units
  • Oversight of coaching and support activities, working closely with Directors of Ops for enforcement and empowerment of leadership among middle management team
  • Manages daily commitments including schedule management, forecasting, and organization of projects as they fit into the larger IGS portfolio
  • Field service personnel allocations and greater Ops resource management/planning (e. scheduling for the IGS field service business)
  • Approximately 25% of time to be allocated to supporting special projects if and when applicable (ERP, CRM, business-process initiatives, etc.)Qualifications:
    • Bachelors degree required
    • Richmond-office based position, no exceptions.
    • Strong aptitude in MS Office suite, including Excel, Project, Vizio and CRM familiarity (Salesforce).
    • Exceptional attention to detail and communications skills required.

      Job Industries
      • Customer Service

Keywords: Integrated Global Services (IGS), Richmond , Global Resource Manager, Executive , Richmond, Virginia

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