Fields Operations Manager - Richmond, Va
Location: Colonial Heights
Posted on: June 25, 2022
Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Other Protected Category
Country: United States
Location: Colonial Heights, VA, US
Location details: This position will oversee Richmond and
Employment type: term
Country: Vereinigte Staaten (US)
Location: Colonial Heights, Virginia (US-VA)
Location details:This position will oversee Richmond and
At Konecranes, we believe that great customer experience is built
on the people behind the Konecranes name - people committed to
providing our customers with lifting equipment and services that
lift their businesses. Everything we do, we do with passion and
We believe diversity drives business success and is the foundation
for our growth. We welcome different backgrounds and skills that
enrich our community and we promote a place where we can ALL be
ourselves. This is what makes Konecranes a unique place to
PRINCIPAL RESPONSIBILITIES: Accountable for Industrial Crane
Service profitability, field operations personnel, customer
satisfaction and operational excellence in the assigned
Territory/Branch. Through demonstrable and systematic KPI
management, role will assure continuous improvement to customer
retention & satisfaction, order execution and the profitability of
each Konecranes location. Role will also cooperate with other
Regional functions to improve Konecranes brand equity, ensure
consistent and profitable growth, improve process efficiency,
maintain established reporting requirements and secure the safety
and welfare of Konecranes.
- Responsible for all matters related to Safety. Ensure monthly
safety meetings, tool-box talks, vehicle/equipment inspections and
field audits are conducted in accordance with established
guidelines. Ensure all Field Operatives meet the target for 100%
- Directly manage Field Supervisors, Inspectors, Technicians,
Site Managers, Site Supervisors.
- Responsible for ensuring customer satisfaction for all work.
Resolve customer concerns/complaints to the satisfaction of the
customer and in the best interest of Konecranes according to the
Voice of Customer (VoC) process.
- Coordinate with the Planning and or the Project Management
organizations for all sold service work as needed. Ensure all WIP
is scheduled or tentatively scheduled on the Planning board.
- Responsible for Productivity in accordance with targeted
- Responsible for the Gross Margin and Profitability of the
- Monitor and maintain the company equipment and assets in proper
conditions, good working order and in compliance with all
applicable safety standards.
EXPERIENCE: Minimum of five (5) years experience as a manager in
customer service operations role; equivalent experience, education,
and training will be considered. Previous experience managing a
customer facing, field service business preferred. Demonstrated
leadership experience, well-developed "people" skills, a strong
understanding of mechanical and electrical principles, good written
and verbal communication skills and good PC skills.
OTHER REQUIREMENTS: Must have and maintain a good driving record.
Must be willing to travel as required including overnight trips.
Travel estimated at 10%-20%.
- KC #cbus #monus #nxxt
Konecranes is a world-leading group of Lifting Businesses---,
serving a broad range of customers. We are truly a global company
with 16,900 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and
performance of businesses in all types of industries. We believe
that sustainable growth is a result of a strong responsible
Keywords: Konecranes, Richmond , Fields Operations Manager - Richmond, Va, Executive , Colonial Heights, Virginia
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