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Manager, Delivery Management (Remote)

Company: CarMax
Location: Richmond
Posted on: September 24, 2022

Job Description:

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be! SUMMARY : The Manager, Delivery Management, manages a Program of Products and oversees a group of delivery managers to enable product and project delivery through Agile, Lean and Technical Project & Product Management skills. The Manager is responsible for planning and execution of scope, risk escalation and mitigation within a Program or group of Products. He/she oversees implementation, scaling and improvements of current and new methodologies and practices that cascade from the leadership to the teams.ESSENTIAL DUTIES AND RESPONSIBILITIES:Program Management

  • Manages program of delivery initiatives to ensure that the teams are efficiently and productively executing on plans.
  • Ensure roadblocks, risks and impediments are removed and managed.
  • Manage and lead a team of Delivery Managers that establish and track cross-functional deliverables and key milestones within multitrack initiatives across all Teams.
  • Develop effective contingency plans to overcome unexpected obstacles and remove team impediments
  • Stay current on best practices in Agile and Waterfall product/portfolio/program/delivery and project management.
  • Partner with stakeholders to advocate for/implement continuous improvements
  • Accountable for team's use and adherence to company policies and procedures
  • Monitor Delivery Managers' activities, morale and productivity to ensure adherence to portfolio
  • Manage the process of reconciling resource usage on an ongoing basisAssociate Development
    • Hire, train and develop associates
    • Works with associates to collaboratively establish an Individual Development Plan and review them on a timely basis as well as, provide advice, feedback, training and advocacy
    • Develop and maintain positive team dynamics and high morale across cross-functional teamQUALIFICATIONS AND REQUIREMENTS:
      • Ability to apply broad knowledge, seasoned experience, and critical thinking skills to address complex/critical issues. Establishes a broad plan and aligns resources for action.
      • Ability to understand business goals and objectives and adjust priorities based on changes in business strategy or market environment
      • Clearly articulates the vision and delivers consistent key messages
      • Strong knowledge of various Agile & Lean project and delivery management best practices and processes
      • Strong Communication Skills
      • Ability to provide "win-win" solutions while resolving customer service issues in a positive and professional manner
      • Ability to work independently and to lead multiple projects and cross-functional teams simultaneously
      • Ability to motivate, influence and persuade across various levels of the organization
      • Ability to develop and execute a plan and proactively make improvements to process execution
      • Ability to lead, develop, and mentor a team of direct reports
      • Ability to build and maintain strong relationships throughout the organizationEDUCATION and EXPERIENCE:
        • BA/BS degree or equivalent experience
        • 5+ years of experience in technical or business project management and program management.
        • 5+ years of experience leading cross-functional teams to achieve common goals
        • 3+ years managing direct reports
        • Agile experience
        • Strong MS Office experienceAbout CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For -.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.Remote Work: Work location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or ColoradoUpon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Richmond , Manager, Delivery Management (Remote), Executive , Richmond, Virginia

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