Operations Manager

Company: HOA
Location: Richmond
Posted on: November 26, 2022

Job Description:

*Full Job Description*

Homes of America ("HOA"), which was formed in 2020, is a nationwide owner and operator of manufactured housing communities. The firm is focused on opportunistically acquiring, improving, and operating manufactured housing communities in primary, secondary, and tertiary markets across the United States. Our leadership team has decades of experience acquiring, improving, and operating businesses and assets across a myriad of industries and asset classes. Homes of America is well on its way to becoming the country's premier owner and operator of manufactured housing communities with one of the industry's largest and most diverse portfolios. To date, HOA has invested in, and currently manages, approximately 12,000 home sites across 121 communities and 20 states.

The Operations Manager will be working directly with leadership team and the larger operations team to implement and execute on operational strategies for manufactured housing communities owned by HOA. This position will play a key role in operating and optimizing all communities within an assigned portfolio cluster. This position requires an organized team leader with strong communication skills. The Operations Manager needs to be able to thrive in a highly iterative environment where responsibilities will change frequently based on opportunities to create value.

*Duties and Responsibilities: *

- Drive occupancy and collections across all communities

- Ensure the Community Managers are depositing daily rent collections, pursuing delinquent rents, implementing scheduled rent increases, enforcing park rules, and performing evictions within Local, State, and Company guidelines

- Ensure Community Managers are enforcing, and tenants are following, all community rules, regulations, and lease terms

- Make regular visits to communities; inspect the community grounds, community buildings, and community-owned homes to ensure they are maintained in a clean and presentable manner. Identify any unusual activity and recommend areas for improvement.

- Interview, hire, and train Community Managers and Maintenance Technicians

- Oversee capital projects; coordinating with contractors and vendors, and reporting progress and results to leadership

- Work with Community Managers to make sure recently vacant units are being turned, advertised, and rented

- Source vendors for capital improvements

- Source new and used homes in the area to fill vacancies

- Assist the Community Manager in handling accidents, emergency situations, and immediate mechanical needs, and ensure the proper reports are submitted to leadership in a timely manner

- Provide local market intel and research to leadership, including information on local rent and occupancy trends, developments, and any other relevant market data points

- Meet third party vendors and inspectors on site

Knowledge and Skills:
* Bachelor's degree preferred
* 5+ years of multi-site property management experience
* Strong verbal and written communication skill
* Management Skills: Team Building, Coaching, Decisiveness, Leadership, Motivation, Planning and Organizing, Decision Making, and Conflict Management and Resolution. Good organizational skills
* Strong technological skills, including proficiency in Microsoft Office suite (Excel, Word)
* Rent Manager or other property management software experience helpful
* Valid operator's license, access to a vehicle, and the ability to travel to between communities.

HOA provides opportunities for veterans to transition their leadership experience and extensive skill set into the civilian world. We also support the hiring of military spouses, whose amazing flexibility and adaptability to change, along with the various skill sets they possess can be an asset to our organization.

HOA is proud to be an equal opportunity workplace. Applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, disability or protected veteran status. All successful candidates must pass a background check and drug screen. We are a Drug Free Workplace.

Job Type: Full-time

Pay: From $50,000.00 per year

Schedule:
* Day shift
* Monday to Friday

Education:
* Bachelor's (Preferred)

Experience:
* Multi-Site Property Management: 1 year (Preferred)

License/Certification:
* Driver's License (Required)

Willingness to travel:
* 50% (Preferred)

Work Location: One location%58047475%

Keywords: HOA, Richmond , Operations Manager, Executive , Richmond, Virginia